{"id":1402946,"url":"https://alion.io/job/international-paper-sr-it-manager-enterprise-computing-services","title":"Sr. IT Manager, Enterprise Computing Services","company":{"id":1807304,"name":"International Paper","domain":"internationalpaper.com","url":"https://alion.io/company/internationalpaper","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":57,"ghost_share":0,"stale_share":0.579,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":164900,"max":183200,"currency":"USD","period":"year","gross":null,"usd_annual":183200},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Multimodal AI","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-28T14:10:21Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-14T12:46:05Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Position Title: Senior IT Manager, Enterprise Computing Services\nReports to: IT Director, PS NA Infrastructure, Operations and Security\nCategory/Shift:\nSalaried Full-Time\nPay Range:\n$164,900 - $183,200\nMultiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.\nPhysical Location:\n1740 International Drive\nMemphis, TN 38197\nThe Job You Will Perform:\nPurpose: \nThe Enterprise Computing Services (ECS) Senior Manager is accountable for all aspects of International Paper’s computing and storage services and operations in IP data centers, manufacturing facilities, and the public cloud, providing leadership, vision, strategic planning, vendor/contract management, and administration.This position is responsible for the overall delivery and support of global operations and infrastructure, covering computing platforms, storage, backup, disaster recovery, data center services, and cloud infrastructure.\nECS supports every business and functional group of the Packaging Solutions North America (PS NA) business. The senior manager position coordinates highly-technical, diverse, and geographically distributed IT professionals including managed service providers (MSPs), business partners, business/facility IT, application developers, project managers, and vendors to deliver and support IT solutions which meet business needs.\nThis position reports directly to IT Director for Infrastructure, Operations and Security.\nThe position may require occasional travel to sites/locations to visit with direct and indirect reports.\nPrimary Responsibilities Include:\nPlan, design, and supply reliable, resilient, performant, and cost-effective processing, storage, and transmission of data between internal IP applications, external customers, vendors, service providers, and other business partners.\n\nDirect the establishment and continuous improvement of systems and processes to ensure day-to-day operational stability across all domains of the ECS estate to meet agreed upon service levels and minimize disruption to business processes.\n\nLead expert technical research, design, and consulting in the areas of platform/OS management, server and storage architecture, performance management, and strategic planning for IP’s data center, cloud, and manufacturing facility computing platforms across the business, including capacity management and planning.\n\nAchieve high levels of customer satisfaction through monitoring and management of all ECS services that impact the business’s ability to operate; influence people, process, and technology choices to optimize our services and support model leveraging proactive resolution of potential service interruptions.\n\nDirect the selection, testing, deployment, and maintenance of hardware and software products as well as potential outsourced arrangements.\n\nEstablish and ensure that operational metrics are monitored, collected, and reported in a timely manner.\n\nManage the overall ECS budget, resources, and project plans to meet all critical milestones associated with the ECS strategy and operating plan.\n\nAutomate processes and procedures to allow resources to focus on new service capabilities and business initiatives.\n\nAdopt methodologies to ensure that defects are identified and quality of service is uninterrupted by technology changes, problem tickets are entered and resolved in order to minimize reoccurrence of incidents that impact end user productivity and availability, and service level agreements are defined for all infrastructure services that our businesses depend upon.\n\nEstablish workforce plans that address career development, resource planning, and recruitment as required to properly maintain and staff an optimized operating model for supporting ECS services.ECS staff includes 5-7 direct reports, with approximately 100 managed service provider resources supporting the function.\n\nCollaborate with all IT service providers to manage and optimize the services and support necessary to maximize effectiveness and efficiency.\n\nKey Accountabilities:\nLead efficient management of server and storage platform infrastructure at all locations:\nDeliver a deployable, supportable, stable, and cost-effective computing platform, with a strong focus on maintaining system security and integrity.\n\nProvide architecture, design, engineering, and support for server hardware (across x86, Itanium, SPARC, and POWER processor architectures), operating systems (Windows Server, Unix/Linux, OpenVMS, etc.), enterprise storage, backups, patches, recovery, and refresh programs.\n\nSupport an extremely large installed base of servers and storage, utilizing automation, off the shelf solutions, and custom-developed tools and scripts.\n\nFollow incident and problem management best practices to provide fast, effective resolution of issues.\n\nManage assets effectively and leverage change and configuration management to keep records accurate.\n\nFacilitate understanding of and adherence to road maps and corporate standards around the globe through documentation, communications, and knowledge sharing within the global support structure.\n\nUse innovative methods, solutions, and strategies to solve problems and take advantage of new opportunities related to supported platforms.This responsibility includes evaluation, delivery, and/or support of technologies such as artificial intelligence, cloud-style computing, in-memory processing, advanced analytics, and modern compression technologies.\n\nDeliver tested, documented high-availability and disaster recovery solutions for supported platforms such that critical hardware and applications are protected and available in the event of a disaster.\n\nContinually identify opportunities to consolidate, virtualize, and centralize environments, while maintaining reliability, availability, and serviceability.\n\nCoordinate all work activities in support of any projects in progress, including all refresh/upgrade activity to keep software and hardware at supported levels.\n\nMonitor, analyze, and report on the availability, performance, and resource usage for the servers, storage, backup, and DR systems supported by ECS.\n\nEnsure that corporate data centers and other IP computing environments are well-managed and always available for business processing and disaster recovery.\n\nMaintain strong customer relationships and meet service level expectations for supported services:\nCommunicate effectively and build solid relationships with key customers and other IT groups.\n\nWork with team members, business partners, managed service providers, and other IT stakeholders to define and document service level objectives (SLO’s).\n\nLeverage systems management and monitoring tools to provide 24x7 support in accordance with SLO’s.\n\nFocus on process implementations/improvements for all ECS-supported platforms.\n\nProvide effective personnel management:\nEnsure focus on employee safety as a core value of the company and team.\n\nSupport all staffing functions, including recruitment and retention of highly-skilled and motivated employees.Ensure employee career development and engagement, as measured via engagement surveys.\n\nMaintain employee competency across relevant technologies, skills, and processes to maintain the high performance level of the team, supported by a highly-effective knowledge sharing and cross training discipline.\n\nSustain a customer-oriented culture within the team.\n\nMaximize staffing model flexibility in order to adapt quickly to the changing environment and facilitate projects such as divestitures and acquisitions.\n\nManage multiple cost centers totaling approximately $25MM annually:\nDevelop and manage annual budgets, monitor financial performance monthly, reconcile expenses, and explain variances.\n\nApprove and manage ongoing spending, striving continually to improve performance and lower cost per unit, through direct savings as well as process and efficiency improvements.\n\nParticipate in service chargeback allocation and service cost management.\n\nEnsure that growth in the server, storage, and backup resource consumption and related costs are managed and reported effectively.\n\nManage vendor relationships and agreements:\nWork with vendors to ensure service levels are met and expectations managed, while providing leadership in continually improving and maturing partnerships in an effort to provide the highest level of customer service.\n\nUtilize targeted metrics for reporting vendor compliance/performance, leveraging scorecards appropriately.\n\nManage on-site vendors and their activities, utilizing them as staff augmentation for the IP teams.\n\nNegotiate strategic enterprise agreements for key ECS vendors (including Cisco, Dell/EMC, Microsoft, NetApp, and Oracle), working with IT stewards such as Sourcing, IT Vendor Management, and IT service providers.\n\nScope\nDirect responsibility for a team of approximately 5-7 direct employees and approximately 100 MSP resources\n\nDirect responsibility for an annual budget responsibility for staffing, services, licensing, and maintenance of approximately $25MM\n\nManagement of over 4,500 Windows server instances, 1,000 Unix server instances, 4 petabytes of storage, and 4,500 nightly backups in cloud environments, data centers, and field locations, supporting some of the company’s most critical enterprise applications\n\nKey Challenges:\nThe external environment, including technology, competition, markets:\nAdapting to constant changes in the external environment with regard to technologies and technology platforms\n\nEvaluating new products and technologies with an eye towards implementing solutions that provide significant business value, increased efficiencies, and lower cost to IP\n\nManaging strategic vendor relationships for standard product offerings and their contracted partners in accordance with our agreements\n\nEnsuring that employee skills stay current as new technologies are surfaced externally and deployed in the IP environment\n\nContinually rationalizing the variety of cloud, server, storage, backup, and replication technologies that are introduced to IP through projects and acquisitions\n\nThe internal environment, including interaction with others, (both inside and outside the company) policies/practices:\nDelivering operations through external service providers while retaining full accountability for quality and effectiveness\n\nCollaborating effectively across the organization with IT and business partners\n\nBalancing quality and speed of delivery with the cost of services and support, meeting business expectations for both\n\nIdentifying, managing, and optimizing end-to-end streams of services\n\nProviding multimodal service delivery as required by internal business partners, adopting new processes and technologies, as needed\n\nAdapting to regular changes to the environment due to divestitures, acquisitions, and introduction of new technologies through projects, requiring teams to be adaptable, flexible, and extremely responsive to customer needs\n\nRemotely managing and maintaining relationships with support personnel in other countries, addressing logistical as well as cultural challenges\n\nThe work itself, e.g., problems, opportunities, change:\nChallenges:\nDevelopment of consistent processes and standards around system deployment, operation, and support\n\nRetaining a focus on technologies that are consistent with IP’s long term strategies\n\nDefining and delivering on service level objectives that meet business needs with an acceptable cost profile\n\nMotivating staff and partners to provide excellent service on a 24x7 basis\n\nOpportunities:\nFurther standardizing, simplifying, automating, and consolidating infrastructure to provide savings and operational benefits while minimizing time spent on non-discretionary activities\n\nLeveraging skills and perspectives of a diverse, global team with external expertise\n\nUsing cloud and subscription services to minimize fixed costs and transition from cap...","description_format":"text","description_chars":16677,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":5,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Packaging & Labeling","Packaging Design"],"lifecycle":[{"event":"open","at":"2026-09-28T16:33:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 18 · green card filings: 3","filings_12m":18,"filings_prev_12m":10,"green_card_filings_12m":3,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of 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