{"id":3253355,"url":"https://alion.io/job/international-sos-remote-customer-service-representative","title":"Remote-Customer Service Representative","company":{"id":6432,"name":"International SOS","domain":"internationalsos.com","url":"https://alion.io/company/international-sos-government-medical-services","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":38400,"max":38400,"currency":"CAD","period":"year","gross":null,"usd_annual":27428},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-25T23:31:39Z","employer_posted_date":null,"last_verified_at":"2026-10-25T23:31:39Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"This a Full Remote job, the offer is available from: North America, Canada\nRemote-Customer Service Representative\nLocation: Remote - Ontario, Canada\nPosition Type: Permanent, Full-Time\nPay Range: $20.00 per hour\nThis is a newly created permanent position\nAspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.\nOur agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.\nWe are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.\nIn this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.\nYou will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.\nWhy you will love working with us:\n\n· Competitive hourly rate + performance-based incentives\n· Full-time (40 hours/week), Fixed Schedules\n· Paid training\n· RRSP Match\n· Medical, Dental & Vision benefits\n· Paid time off\n· Remote Work from home opportunity\n· No sales required\nWhat you will do:\n· Manage inbound customer requests through phone, email, and chat\n· Provide accurate and timely support for customer inquiries and service requests\n· Assist customers with travel-related or lifestyle loyalty program needs\n· Document interactions and manage cases using company systems\n· Maintain quality standards while meeting service and performance metrics\nThe goal of this role is to provide professional, seamless customer experience with every interaction.\nWhat we are looking for in a successful candidate:\n· A passion for helping customers and solving problems\n· Strong communication and interpersonal skills\n· The ability to multitask across multiple systems and requests\n· Attention to detail and strong time management\n· Comfort working in a fast-paced, performance-driven environment\nExperience:\n· Minimum 2 years of interactive customer service experience\n· Call center or high-volume service experience preferred\n· Hospitality, travel, or loyalty program experience is highly valued\n· Personal global travel experience is an asset\n· Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued\n· Investigative mindset with a passion for creating extraordinary experiences\nLanguage Opportunities:\nWe are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset:\n· Spanish\n· French\n· Mandarin\n· Cantonese\n· Portuguese\n\nPlease note:\n\nLanguage placement may vary depending on the client program supported.\nWork Requirements:\n· Must located in Ontario, Canada\n· Ability to work a flexible schedule including evenings, weekends, and holidays\n· Have a private work-from-home environment with reliable hardwired internet\n· Ability to pass required background screening\n· High school diploma or equivalent is required.\nAspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. 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