{"id":4256752,"url":"https://alion.io/job/interpath-advisory-erp-support-analyst","title":"ERP Support Analyst","company":{"id":6583,"name":"Interpath Advisory","domain":"interpathadvisory.com","url":"https://alion.io/company/interpathadvisory","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":25,"ghost_share":0,"stale_share":0.24,"repost_share":0.04,"time_to_fill_p50_days":43,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-13T14:16:08Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:33:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring capabilities.\nWe deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what’s right, every time, sets us apart.\nOur diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Austria, Switzerland, Spain, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, Singapore, India and South Africa. By 2030 we aim to be one of the world’s leading advisory firms with a truly global footprint.\nAs an ERP Support Analyst, you will be responsible for providing day-to-day functional and technical support for the IFS ERP platform. You will work closely with business users to resolve incidents, manage service requests, and support ongoing system improvements. This role requires a strong understanding of ERP systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. While our chosen ERP system is IFS, IFS experience is not mandated, but a willingness to learn how to use IFS is essential.\nRequirements\nProvide first and second-line support for IFS users across finance, operations, project teams and client facing users.\nLiaise with IFS support and third-party vendors to escalate and resolve complex issues.\nMonitor and resolve incidents and service requests in line with SLAs.\nSupport configuration changes, user access management, and system testing.\nCollaborate with developers and business analysts to troubleshoot issues and implement fixes. \nAssist in documenting support procedures, FAQs, and training materials.\nParticipate in system upgrades, patch testing, and regression testing cycles.\nEducation and Experience Required:\nExperience supporting ERP systems in a business or IT support capacity.\nIdeally, familiarity with IFS modules such as Finance, Projects and HR.\nStrong analytical and troubleshooting skills.\nAbility to communicate clearly with end users and technical teams.\nExperience with ticketing systems and ITIL-based support processes.\nDesirable Attributes\nExperience with ServiceNow for managing incidents and service requests within IT support environments.\nIFS Cloud experience.\nAn inquisitive mindset and an interest in identifying and solving problems.\nBenefits\nAt Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath\n\nUnsolicited Resumes from Third-Party Recruiters\nPlease note that Interpath do not accept unsolicited resumes from third-party recruiters. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Interpath will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.\nInclusion at Interpath\nWe exist to help our clients seize transformational opportunities or to navigate their most difficult challenges, and so we need to draw on the brightest minds from the broadest range of backgrounds to bring the most insightful perspectives.\nTo do that, it’s essential that it is in our DNA to support and celebrate our people as individuals and that we all have the ability, resources and guidance to achieve our long-term career ambitions. Read more about our Inclusion initiatives; Inclusion - Interpath\nLearning & Development\nInterpath provide a broad range of tailored training programs, on-the-job learning and networking opportunities help our employees develop the skills and experience required to progress on their chosen career paths.\nValues\nOur four core values are the cornerstones of culture at Interpath and steer everything from everyday decisions to larger strategic initiatives. Our Interpath Values are;\nDo the right thing - Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular.\nAll hands on deck - stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork.\nPassion drives success - The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win.\nEmbrace different - cultures to mindsets, we welcome all. 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