{"id":1973564,"url":"https://alion.io/job/interprefy-remote-support-technician-latam","title":"Remote Support Technician (LATAM)","company":{"id":184586,"name":"Interprefy","domain":"interprefy.com","url":"https://alion.io/company/interprefy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC","PM","SX"],"hiring_countries_total":45,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-07-31T17:31:20Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-11T12:24:33Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"The team\nAt Interprefy, we connect the world through seamless multilingual communication. Our platform supports global events for organisations such as the White House, Google, UEFA and even astronauts on the ISS.As part of the Operations and Client Delivery team, the Remote Support function sits at the intersection of customer experience and technology. This is a client facing role where you will support interpreters, speakers and attendees during live events, while also working behind the scenes to ensure the technical setup runs smoothly.\nYou will be a key point of contact during critical moments, ensuring every participant can engage without disruption. This requires professionalism, confidence and the ability to stay calm under pressure.\nWorking in a fully remote environment, you will collaborate with colleagues across multiple countries, gaining both technical expertise and global exposure.\nThe Role- key responsibilities\nClient and Event Support\nAct as a client facing technical support point during live multilingual events\nGuide interpreters, speakers and attendees in a clear, confident and professional manner\nEnsure a smooth and high quality experience for all participants\nTechnical Setup and Troubleshooting\n\nSupport the preparation and setup of event environments and platforms behind the scenes\nIdentify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups\nRespond quickly in live environments and maintain control under pressure\nEscalate issues when needed while maintaining ownership and clear communication\nGlobal Collaboration\n\nWork closely with Project Managers, Senior Technicians and global teams\nSupport events across different time zones and cultural contexts\nLearning and Development\n\nBuild hands on experience with event technology, AV basics and internal tools\nProgress from supporting smaller events to more complex setups\nParticipate in ongoing training and upskilling\nWorking Hours and Flexibility\n\nModel 1: Monday to Friday with 8 hour shifts including a 1 hour break\nModel 2: Tuesday to Thursday with 12 hour shifts including a 1 hour 45 minute break plus 4 hours on one weekend day\nShifts are scheduled weekly based on event demand\nKey experiences and competencies\nWhat We’re Looking ForStrong client facing skills with a professional and calm approach\nExperience working in global or multicultural environments, ideally across time zones\nComfortable using digital tools such as Zoom, Teams or similar platforms\nTech confident, with the ability to quickly learn and navigate new technologies\nStrong problem solving ability and quick thinking in live situations\nAbility to work independently in a fast paced remote environment\nEnglish at B2 level or higher\nExposure to virtual, hybrid or onsite events is an advantage\nBasic understanding of AV or conferencing setups is a big plus\nTechnical Requirements:\nTo ensure stable performance during live events, a reliable and well configured technical setup is essential.\nFixed Broadband connection only (no Mobile, Wi-Fi etc) \n100 Mbps download / 20 Mbps upload minimum\nLatency < 30 ms\nJitter < 10 ms\n16 GB RAM minimum (32 GB preferred)\nCPU: Intel i5 8th gen / Ryzen 5 3rd gen or better (benchmark ≥ 5,550)\nWindows 10Pro + or macOS High Sierra+\nLatest Chrome or Edge","description_format":"text","description_chars":3299,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate 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