{"id":733781,"url":"https://alion.io/job/interrahealth-technical-support-specialist-l2","title":"Technical Support Specialist, L2","company":{"id":678821,"name":"Interra Health","domain":"interrahealth.com","url":"https://alion.io/company/interrahealth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Jira","optional":true},{"name":"Wi-Fi","optional":true}],"status":"closed","first_seen_at":"2026-05-18T17:14:33Z","employer_posted_date":"2026-05-18","last_verified_at":"2026-11-05T03:42:19Z","board_verified":false,"closed_at":"2026-11-05T03:42:19Z","days_open":170,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":169},"description":"Who We Are:\nInterra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.\nThe Role:\nAs a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.\nKey Responsibilities:\nEffectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders\n\nSupport in the development and documentation of processes and best practices to provide support for customers and product end users\n\nDemonstrated ability to effectively explain technical issues to non-technical audiences\n\nManage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require\n\nMentor and support level 1 and level 2 technical support specialists\n\nWhere appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings\n\nWhat You’ll Bring:\nTypically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience.\n\nProficient in the use of Microsoft Office Suite\n\nDesire to assist with and improve trouble-shooting documentation\n\nExperience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)\n\nProficiency using developer tools, Postman and writing SQL queries is required\n\nExperience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers\n\nSuperb problem-solving skills working on mission critical Software as a Service\n\nExcellent verbal and written communication and presentation skills\n\nPrior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)\n\nDetail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment\n\nExperience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus\n\nEmpathy in your approach to work, and passion for delivering excellent customer experiences\n\nAbility to effectively transfer knowledge to others, both internally to colleagues and externally to our customers\n\nMust be able to work independently while being a proactive team member\n\nExperience partnering across global teams and/or working in a distributed remote environment is a plus\n\nCore Competencies:\nKnowledge & Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.\n\nComplexity & Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.\n\nCollaboration & Interaction: Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.\n\nWorking Conditions & Environment\nFully remote role within the United States\n\nTravel once a year for company offsite\n\nOperates in a fast-paced, growth-oriented, PE-backed SaaS environment\n\nAbility to manage multiple cases and shifting priorities\n\nSuccess in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment\n\nBenefits & Perks:\nCompetitive compensation\nRemote-first\nWork from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.\nFlexible work \nFlexible scheduling and core collaboration hours (10:00 AM - 3:00 PM ET), giving you space for both deep work and real life.\nCompany-wide offsite \nWe invest in connection-join us for an annual offsite to collaborate, build relationships, and have some fun together.\nTime off that you’re expected to use \nFlexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.\nComprehensive health coverage \nChoose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family. \nIncludes company contributions to HSA/FSA accounts (based on plan selection).\nFinancial wellness \n401(k) with company match to help you plan for the future.\nInterra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.","description_format":"text","description_chars":6549,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-09-11T10:29:23Z"},{"event":"close","at":"2026-11-05T03:42:19Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/interrahealth-technical-support-specialist-l2","json_url":"https://alion.io/job/interrahealth-technical-support-specialist-l2.json","meta":{"generated_at":"2026-11-14T00:11:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678821},"rest":"https://alion.io/mcp/rest/get_company?id=678821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterrahealth-technical-support-specialist-l2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterrahealth-technical-support-specialist-l2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterrahealth-technical-support-specialist-l2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interrahealth-technical-support-specialist-l2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterrahealth-technical-support-specialist-l2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":733781}},{"tool":"search_jobs","arguments":{"company":"interrahealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":733781},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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