{"id":3024545,"url":"https://alion.io/job/interstate-batteries-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2014773,"name":"Interstate Batteries","domain":"interstatebatteries.com","url":"https://alion.io/company/interstatebatteries-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Urbandale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-21T18:42:59Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T03:47:15Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.\nbe your best self\nAt Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!\nJob Summary:\nAs a Customer Service Representative (CSR), you bring value to the organization with your ability to handle virtually any customer related situation, regardless of their difficulty, with Integrity, Excellence, and a Servant’s Heart. The Customer Service Representative takes ownership of every customer inquiry - whether from a Store Manager, Distributor, Customer, or Store Owner - to deliver complete and thorough resolution or enlist the appropriate resources to that same end, ultimately delivering the best possible customer experience. Works under close supervision.\nKey Responsibilities:\nTriages incoming inquiries to efficiently discern, resolve and/or reassign to the appropriate resources for resolution.\n\nLeverages appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.\n\nMaintains customer accounts and the details of each customer interaction within the Customer Relationship Management (CRM) tool.\n\nEnsures Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties and other business-related needs.\n\nAdheres to all established service level expectations and performance standards.\n\nProvides critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.\n\nOther related duties as assigned.\n\nQualifications:\nHigh school diploma or GED is required.\n\n1 - 2 years customer service experience preferred.\n\nMust be fluent in English with excellent verbal and written communication skills; fluent in Spanish is a plus.\n\nAble to communicate effectively with all levels of internal and external customers.\n\nMust possess superb telephone etiquette and have solid vocabulary and math skills.\n\nMotivated self-starter with pleasant personality and professional demeanor.\n\nAble to use reason and critical thinking to identify, research, and resolve various issues.\n\nMust be organized with strong time management skills.\n\nProficient with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel).\n\nDependable and consistent performance and attendance.\n\nBattery, automotive or industrial knowledge helpful but not required.\n\nAccurate typing at least 35 words per minute.\n\nAbility to manage multiple tasks while maintaining a high level of accuracy.\n\nAbility to focus in an open work environment with multiple distractions.\n\nAvailable to work within business hours of 7:00 AM to 7:00 PM.\n\nScope Data:\nInterfaces and communicates with various internal and external customers.\n\nWork Environment:\nAbility to sustain posture in a seated position for prolonged periods of time.\n\nRegularly required to use hands to grasp or handle, talk and hear, stand and walk.\n\nSpecific vision abilities include close vision, depth perception and ability to adjust focus.\n\nAbility to occasionally lift and/or move 20+ lbs.\n\nProlonged use of personal computer & telephone with a headset.\n\nNote: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.\nInterstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nInterstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.","description_format":"text","description_chars":4772,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-21T18:42:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:50","stale_co","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/interstate-batteries-customer-service-representative-2","json_url":"https://alion.io/job/interstate-batteries-customer-service-representative-2.json","meta":{"generated_at":"2026-10-24T13:30:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19406,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2014773},"rest":"https://alion.io/mcp/rest/get_company?id=2014773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterstate-batteries-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterstate-batteries-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterstate-batteries-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interstate-batteries-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterstate-batteries-customer-service-representative-2"}]}