Market General Manager II

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Purpose of Job:

The Market General Manager II is responsible for the successful management of a company-owned distributorship to meet or exceed all distributorship and financial goals, including gross profit-generating and lead acquisition strategies.

Job Components:

Financial:

• Direct accountability for the Profit & Loss (P&L) and budget performance for the distributorship.
• Review, monitor, and analyze weekly scorecards and monthly financials to identify variances in fiscal year (FY) financial plans and create action plans in collaboration with the direct report leadership team and Regional Market Manager.
• Investigate and communicate to the entire team activities that contributed to significant positive results.
• Actively track Accounts Receivable (AR) to maintain an acceptable level for the region and develop action plans for accounts with unacceptable AR balances.
• Participate in developing the Annual Operating Plan (AOP).
• Assess and manage inventory flow to ensure warehouse inventory accuracy, part number accuracy, and minimize unit waste (unaccounted for loss of units / broken and obsolete units).

Customer Focus:

• Review, monitor, and analyze tools to identify dealers that may be declining.
• Understand key account hierarchy, visit and maintain relationships with key account decision-makers, and build meaningful business relationships with dealers.
• Investigate all complaints and respond back to customers within a reasonable timeframe.
• Effectively lead and manage the local Sales Team to acquire new business within the regional market, grow the customer base, and foster strong partnerships with existing dealers.
• Spend significant time in the market to gain an in-depth understanding of competitive products and services
• Ensure service to National Accounts meets or exceeds Service Level Agreement (SLA) expectations.

Human Capital:

• Communicate Enterprise initiatives, Interstate Owned Territory (IOT) goals, and Regional objectives to distributorship staff to ensure clarity and alignment.
• Establish set weekly meetings with the distributorship’s staff.
• Provide annual performance reviews to all Team Members.
• Hire and promote individuals based on their demonstrated performance and alignment with Interstate Batteries’ values.
• Manage and lead a team to achieve annual goals.
• Provide performance management utilizing a progressive discipline process.
• Provide recognition and reward for Team Members who demonstrate outstanding performance.
• Provide consistent training and coaching to develop Team Members' knowledge, abilities, and skills.

Process:

• Manage the integrity of the reporting systems by holding Team Members accountable for data submission into systems to ensure accurate and timely information
• Ensure compliance with all IOT standard operating procedures, including OSHA and DOT compliance.
• Focus on the development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
• Manage routing procedures to ensure maximum utilization of equipment and labor.
• Provide ongoing feedback for continuous process improvement.
• Execute enterprise pilot programs, as needed.
• Support Enterprise, Interstate Owned Territory (IOT), and Support Center initiatives.
• Follow up and follow through on preventative fleet maintenance requirements.
• Execute all Safety Programs and foster a safe work environment.

Qualifications:

• Minimum of 5 years of managerial experience with a track record of producing positive results.
• Previous experience in a Warehouse or Distribution environment is preferred.
• Computer skills including basic proficiency in Microsoft Word and Excel.
• Knowledge of battery business and/or automotive systems is preferred.
• Fosters teamwork - Interest, skill, and success in getting groups to learn to work together cooperatively.
• Strong Communication - Both oral and written.
• Detail-oriented - Pays careful attention to details.
• Interpersonal awareness - Notice, interpret, and anticipate others’ concerns and feelings.
• Plans and organizes - Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
• Results-oriented - Is intent on achieving practical results. Concentrates attention on making things happen.
• Responsive - Reacts promptly to suggestions and requests.
• Actively and frequently seeks input from others.
• Managing Performance - Takes responsibility for Team Members' performance. Utilize clear goals, expectations, and feedback and address performance problems and issues promptly.
• Customer Focused - Focuses on listening to and understanding customers’ needs.
• Entrepreneurial Orientation - Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.
• Initiative - Identifying what needs to be done and doing it before being asked to or required by the situation.

Scope Data:

• Manage a team of direct reports.
• Responsible for managing a distributorship handling 100k+ units annually.
• Contacts are internal -(Operation Directors. Market General Managers, ACES, NAC, HO staff) and external (Customers).
• Operate with a high degree of relational interaction and minimal supervision.
• Build and maintain relationships across the Enterprise associated with source data of all types.
• Accountable for the resources and budgetary activities of the department including P&L.
• Model Interstate’s Purpose and Values.

Work Environment:

• Ability to sustain posture in a seated position for prolonged periods of time.
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects.
• Regular physical activity includes manual handling, verbal communication, and auditory tasks
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
• Ability to occasionally lift and/or move 50+ lbs.
• May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles, and toxic or caustic chemicals.
• Prolonged use of computer & telephone.
• Ability to operate a motor vehicle.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.