{"id":2752237,"url":"https://alion.io/job/interstates-it-craft-support-specialist","title":"IT Craft Support Specialist","company":{"id":2380504,"name":"Interstates","domain":"interstates.com","url":"https://alion.io/company/interstates","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":72,"open_postings":77,"ghost_share":0,"stale_share":0.922,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States","Omaha, United States","Sioux Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51910,"max":64890,"currency":"USD","period":"year","gross":null,"usd_annual":64890},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true},{"name":"Tanium","optional":true}],"status":"live","first_seen_at":"2026-10-16T20:55:26Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T03:17:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Take Charge of Your Career at Interstates\nAt Interstates, we don’t just show up to work, we show up for each other. From our headquarters in Iowa to job sites across the country, we’re doing award-winning electrical, controls, automation, and OT work that powers industrial facilities for clients here in the U.S. and around the world. Whether you’re bending conduit, wiring panels, writing code, supporting projects, or helping things run behind the scenes, you’ll be part of a crew that works hard, shares laughs, and takes pride in doing quality work. We believe in building strong teams, doing the right thing, and making a difference in the communities where we live. If you want to grow and do meaningful work, you’ll feel at home here. \nThe IT Craft Support Specialist is a field-focused IT generalist who provides hands-on and virtual support for Interstates jobsites, regional offices, and project locations. The role supports craft workers, site supervisors, and project teams by keeping hardware, software, connectivity, and standard IT processes working reliably, while traveling to key jobsites during ramp-up periods, outages, routine maintenance, and craft-focused events. Travel will be required and may be up to 50% of the employee’s time, depending on business needs.\nWhen not traveling, the Specialist handles standard IT support tickets from either the Tulsa, Omaha, or Sioux Falls office and stays fully engaged with the IT Support team. They also serve as a subject-matter expert for jobsite and craft technology, documenting best practices, creating knowledge articles and SOPs, and helping standardize support so issues can be resolved without requiring a site visit.\nEssential Duties and Responsibilities:\nProvide hands-on and remote IT support for jobsites, trailers, regional offices, and project locations.\nServe as the primary IT presence in the field for craft workers, site supervisors, and project teams.\nTroubleshoot, configure, and replace field devices including laptops, monitors, printers, scanners, iPads, and video units.\nSupport basic jobsite networking and connectivity, including access points, switches, Starlink or similar equipment, and cabling under direction.\nPerform proactive site walkthroughs to identify and resolve IT issues before they impact work.\nRespond to on-site issues that may otherwise remain unresolved due to distance from centralized IT resources.\nCapture field knowledge and turn it into articles, guides, and SOPs for the broader IT team.\nHelp standardize jobsite support and enable remote troubleshooting to reduce the need for site visits.\nCoordinate with IT Support, Network Support, Systems Administration, Cybersecurity, and field leadership to align work with company standards.\nWork general IT support tickets when not traveling and capacity allows.\nEnsure compliance with security, privacy, and acceptable-use policies.\nRequired Qualifications:\nAssociate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.\n4+ years of hands-on IT support experience in hardware, software, and basic networking, preferably in a field, multi-site, or distributed environment.\nWorking knowledge of Windows endpoints, Microsoft 365, printers, scanners, peripherals, video conferencing, and standard business applications.\nBasic networking skills, including the ability to install, validate, and troubleshoot access points, switches, and site connectivity under direction.\nAbility to work independently in unstructured environments, prioritize effectively, and use sound judgment without constant supervision.\nStrong written communication skills with the ability to create knowledge articles, SOPs, and technical documentation.\nPreferred Qualifications:\nExperience supporting IT in construction, manufacturing, field operations, or industrial environments.\nFamiliarity with endpoint management, MDM, device imaging, and asset lifecycle processes.\nExposure to Meraki access points, Cisco networking gear, Starlink, or similar field connectivity solutions.\nExperience with ITSM tools such as Freshservice or ServiceNow; ITIL Foundation awareness preferred.\nExperience creating knowledge bases, writing SOPs, or leading informal training and peer enablement.\nFamiliarity with modular design, systems thinking, continual process improvement, DevOps, SDLC, or related IT concepts.\nRelevant certifications such as CompTIA A+, Network+, Microsoft credentials, Tanium, or similar are highly desired.\nWhat We Offer:\nOpportunities for professional growth and career advancement.\nEngaged, collaborative teams and a culture focused on innovation and quality.\nSupport for licensure, continuing education, and professional development.\nInclusive environment with competitive benefits.\nTravel: Willingness and ability to travel up to 50% to jobsites and regional offices, including construction environments; valid driver’s license and ability to meet company travel requirements.\nCompensation: The pay range for this position is $51,910 to $64,890+ benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.\nInterstates Describes Its Culture as: Family-Like: \nCaring co-workers treat each other like family\nBe treated like an individual, not just a number\nFlexible schedules allow you to focus on your personal life as well as work-life\nLunch gatherings and social activities promotes fun and camaraderie\nSupport charities and your community through events sponsored and hosted by Interstates\nBenefits:\nCompetitive Pay so you know you are valued\n401(k) to help you plan for your future\nHealth, Dental, and Vision Insurance with different options to meet your needs\nVacation so you can focus on you\nPerformance Bonus \nEstablished Career Paths to help plan your future\nCareer Coaches that are focused on your success\nWhat You Should Know Before You Apply\nInterstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice.\nInterstates is an EEO provider and offers a drug-free workplace. 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