{"id":3531905,"url":"https://alion.io/job/intersystems-senior-cx-specialist","title":"Senior CX Specialist","company":{"id":3670,"name":"InterSystems","domain":"intersystems.com","url":"https://alion.io/company/intersystems","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":89,"ghost_share":0.112,"stale_share":0,"repost_share":0.011,"time_to_fill_p50_days":98,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"UserTesting","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:13:09Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T10:55:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"We are seeking a Senior Customer Experience (CX) Specialist with advanced expertise in measurement, content adoption, and qualitative and quantitative user research. This individual will drive data-informed insights that help Learning Services understand whether content is reaching users, whether it is effective, and why adoption succeeds or falls short. They will independently lead research initiatives, collaborate with colleagues across Learning Services, and translate findings into strategic recommendations that improve the Learning Services customer journey.\nESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES\nIdentify user needs, pain points, and behavior patterns through measurement and evaluation frameworks, and translate findings into actionable recommendations that improve the learning journey.\nUse Heap and other analytics tools to independently track content engagement, map user journeys, surface meaningful patterns, and deliver actionable insights to Learning Services teams.\nDesign and facilitate stakeholder interviews, surveys, and usability tests; synthesize findings to identify strategic themes and inform Learning Services priorities.\nLead end-to-end research projects - from planning and execution through to presenting insights - ensuring findings drive decisions across teams.\nCollaborate across functions (online learning, product, marketing, corporate UX) and influence outcomes through a deep understanding of user needs.\nCreate and refine personas, journey maps, and user scenarios to guide content strategy and Learning Services planning.\nSynthesize research into clear, compelling reports, presentations, and data narratives tailored for diverse stakeholders including leadership.\nProactively communicate project status, surface risks, and recommend solutions with clarity and impact.\nStay current on trends in analytics, content effectiveness measurement, and CX research practices.\nPerforms other related duties and activities as required.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nQUALIFICATIONS/REQUIREMENTS\nEducation and Work Experience:\nBachelor's degree required; advanced degree in a related field a plus.\n5+ years of progressive experience in user experience research, customer experience, analytics, or a related field.\nDemonstrated experience with measurement and evaluation - understanding of what makes content effective and how to assess impact.\nExperience working in a content-driven environment; familiarity with adult learning or instructional design a plus.\nSpecialized Knowledge, Skills, and/or Abilities:\nAdvanced proficiency in qualitative and quantitative research methods.\nExperience with analytics tools (Heap, Google Analytics, or equivalent) to track user journeys and content engagement.\nStrong ability to design, deploy, and analyze surveys at scale and distill findings into strategic insights.\nSkilled at translating data into clear narratives and recommendations for diverse audiences, including leadership.\nProven ability to lead complex research and measurement projects with minimal guidance.\nAbility to mentor others and give constructive, timely feedback.\nExperience with UX tools (e.g., Figma, UserTesting) and usability testing practices.\nOther Requirements:\nTravel: 0%\nSpecial Work Hours: None\nWe are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.\nInterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.\nOther compensation may include a discretionary annual variable target incentive.\nThe company also provides generous employee benefits including:\nMedical, vision, and dental insurance\nShort-term and long-term disability, and life insurance\n401(k) Profit Sharing Contribution\nPaid Time Off and Holidays\nParental Leave\nTuition reimbursement\nThe estimated base compensation range for this role is:\n$115,000—$150,000 USD\nAbout InterSystems\nInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.\nAI Disclaimer\nInterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.\nCandidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.\nPlease note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.","description_format":"text","description_chars":6358,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Integration & ETL Tools","Databases & DBMS","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-30T16:20:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 55 · green card filings: 42","filings_12m":55,"filings_prev_12m":67,"green_card_filings_12m":42,"median_offered_wage_usd":114768,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":98,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/intersystems-senior-cx-specialist","json_url":"https://alion.io/job/intersystems-senior-cx-specialist.json","meta":{"generated_at":"2026-11-02T12:51:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3670},"rest":"https://alion.io/mcp/rest/get_company?id=3670"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintersystems-senior-cx-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintersystems-senior-cx-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintersystems-senior-cx-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intersystems-senior-cx-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintersystems-senior-cx-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3531905}},{"tool":"search_jobs","arguments":{"company":"intersystems.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3531905},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}