{"id":348896,"url":"https://alion.io/job/interview-kickstart-customer-success-associate-us","title":"Customer Success Associate - US","company":{"id":6203,"name":"Interview Kickstart","domain":"interviewkickstart.com","url":"https://alion.io/company/interview-kickstart","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-08-13T05:28:47Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-08T10:20:19Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"Position Overview\nAssisting students to complete - On boarding formalities Welcoming each student on call before the batch start date.\nTracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.\nKeeping dropouts and deferrals to a minimum by offering additional guidance & support.\nGetting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.\nCommunicating to students via calls, email, direct message, video, or a mix of communication strategies.\nMentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.\nServe as the single point of contact for all students queries and concerns\nRequirements\n2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.\nExperience building out and tracking information in Excel and/or data collection.\nExperience working in operations, performance coaching, and/or program management is a plus.\nBachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)","description_format":"text","description_chars":1348,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bootcamps","Career Services"],"lifecycle":[{"event":"open","at":"2026-09-05T18:48:45Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.488,"p_room":0.28,"age_days":87,"expected_fill_days":40,"reasons":["conf:3","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/interview-kickstart-customer-success-associate-us","json_url":"https://alion.io/job/interview-kickstart-customer-success-associate-us.json","meta":{"generated_at":"2026-11-08T11:37:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6203},"rest":"https://alion.io/mcp/rest/get_company?id=6203"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finterview-kickstart-customer-success-associate-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finterview-kickstart-customer-success-associate-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finterview-kickstart-customer-success-associate-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/interview-kickstart-customer-success-associate-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finterview-kickstart-customer-success-associate-us"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":348896}},{"tool":"search_jobs","arguments":{"company":"interviewkickstart.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":348896},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}