{"id":1525947,"url":"https://alion.io/job/intouch-insight-sales-manager","title":"Sales Manager","company":{"id":1999991,"name":"Intouch Insight","domain":"intouchinsight.com","url":"https://alion.io/company/intouchinsight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kanata, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-10T10:41:56Z","board_verified":false,"closed_at":"2026-10-10T10:41:56Z","days_open":71,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":71},"description":"About Intouch Insight\nIntouch Insight has been helping multi-location brands across North America turn customer feedback and operational data into action since 1992. We've built our reputation on our range of customer experience measurement services and software products, which are trusted by hundreds of North America's most-loved brands, including well-known names in restaurants, retail, grocery and convenience.\nThe Role\nWe're looking for a Sales Managerto lead and energize a small sales team. This is a player-coach role: part of your week will be spent coaching, motivating, and removing roadblocks for your reps, and part of it may be spent directly securing and managing a book of house accounts.\nWe are a lean, tight-knit team where everyone's contribution is visible and you will thrive here if you are hands-on by nature, energized by daily sales activity, and good at bringing out the best in a small, nimble team. We sell across the mid-market and enterprise levels, leveraging both inbound and outbound strategies. If you like being close to the action - coaching reps one day, jumping on a client call the next - this is your kind of place.\nWhat You'll Do\nLead, coach, and motivate a small team of sales reps - running regular 1:1s, pipeline reviews, and call-coaching to build skill and energy and to ensure continuous improvement of key sales metrics (eg close rates).\nSet the tone for the team day to day: hands-on, energetic, and engaged rather than purely strategic or hierarchical.\nTake responsibility for the delivery of the sales department’s quota.\nProfessionally respond to RFI’s and RFP’s as required to secure new business\nTake responsibility for the management of house accounts as required.\nOwn team-level pipeline health and forecasting and be responsible for the accurate and timely reporting of sales team KPI’s to leadership.\nHelp recruit, onboard, and ramp-up new sales reps as the team grows.\nWork closely with marketing, customer success, and product teams to ensure a smooth client hand-off and ensure successful ongoing execution.\nIdentify and act on opportunities to improve the sales process, tools, and messaging.\nJump in on deals directly when needed - helping to close, unblocking a stuck opportunity, or covering for a rep.\nLeverage technology to drive the efficiency and effectiveness of our sales process, utilizing the latest in AI tooling to improve our team’s performance.\n\nWhat We're Looking For\n3-6+ years of B2B sales experience, with some team leadership or mentorship experience.\nA genuine hands-on style - you'd rather be in the field, on calls, and writing RFP responses than buried in strategy decks.\nExperience motivating and developing a remote team; you know how to keep energy and accountability high without heavy process.\nComfortable carrying some individual sales responsibility yourself, alongside managing others.\nAbility to travel if/as required to support sales team, prospects and clients.\nExperience in market research, customer experience measurement, SaaS, or a related B2B services space is an asset.\nStrength in utilizing technologies including Microsoft product suite, CRM tools, and emerging AI tools.\nStrong organizational and multitasking skills.\nExcellent communication skills and a natural relationship-builder, both with clients and with your team.\nThe ability to work one day of the week in the Kanata Office would be an asset.\n\nCompensation\nBase salary of 120k-130k, plus a variable compensation package tied to performance.\nWhy Intouch Insight\nAn entrepreneurial and collaborative environment where your impact is visible and immediate.\nThe chance to shape how a sales team operates, rather than inheriting a rigid playbook.\nWork with recognizable, established brands across North America.\nIntouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. \nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nIntouch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 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