Software Support Engineer
Role: Software Support Engineer
Start Date: ASAP
Location: Leuven/Sint-Truiden - hybrid working model, 2 days per week at our office
Package: Competitive salary, company car , 20 holiday days + 12 ADV days , Top level of Alan health cover, hospitalisation and group insurance, cafeteria plan, mobile subscription , net allowance plus meal vouchers and Eco Cheques
Ready to combine technical expertise with exceptional customer service?
At InTouch, we believe support engineers are the backbone of exceptional customer experiences. As a SoftwareSupport Engineer, you’ll provide technical solutions and ensure seamless service for our B2B clients, helping shape the future of smart cities.
Empowering cities with your expertise
You thrive on solving technical challenges, providing excellent customer service, and transforming client problems into long-term solutions. At InTouch, we give you the autonomy to deliver impactful support while working alongside a collaborative and motivated team.
The Mission: Seamless support for smart cities
As a Software Support Engineer, you’ll need curiosity, problem-solving skills, and a customer-first mindset to provide solutions and ensure seamless service for our B2B clients, helping shape the future of smart cities.
Why you’ll love working at InTouch
Impactful Environment: Join an ambitious SaaS B2B scale-up transforming mobility management with real-world impact
Supportive Leadership: Our culture encourages collaboration, open feedback, and continuous improvement
Autonomy & Ownership: Shape how we support clients and improve processes
Team Spirit: Join a motivated, fun, and accountable team that values innovation
Innovation: Anything new and useful. We try things, break a few, keep what works, and move forward smarter
Learning & Development: Benefit from workshops, training sessions, and conferences to grow professionally
Flexible & Hybrid: Enjoy work-life balance with flexible hours and hybrid work centered around our Sint-Truiden office
Our mission: Together with our team of InTouchables, we empower cities, municipalities, and public organizations with innovative SaaS solutions for mobility and enforcement
Requirements
What we’re looking for
We welcome both experienced professionals and junior talent with high potential. You are eager to learn, positive, and motivated to develop your skills in a dynamic SaaS B2B environment.
Soft Skills:
Clear and empathetic communication
Calm under pressure and solution-oriented
Team player and proactive mindset
Positive attitude and eagerness to learn
Technical Skills:
Strong problem-solving skills combined with client-focused thinking
Tool proficiency: Jira, Confluence, and Zendesk
XML, CSV, and SQL: Managing and querying databases comes naturally to you
Linux Command Line: Comfortable navigating servers
Version Control (GIT): Efficiently using version control tools
Languages:
Fluent dutch required and you are comfortable communicating in French as well.
A team with a mission
Our product empowers cities, municipalities, and police districts with innovative SaaS software for traffic enforcement. Curious about how we approach this? Take a look at intouch.be!
What does it take to be an InTouchable?
Innovation , No jerks, Trust, Own it, Unite, Curious, Heart. Head. Hand
#LFG - Learn. Feedback. Grow.
Interview Process
Introductory Teams call with HR
Face-to-face interview with Head of Customer Support
Personality test and reference check
Ready to Join the Mission?
Email [email protected]
Or click the “Apply” button
Equal Opportunities Statement:
InTouch is committed to creating a diverse and inclusive workplace. We value different perspectives and welcome applications from all backgrounds
#SupportEngineer #TechSupport #SaaSCareers #GovTech #Innovation #InTouch #CareerOpportunity #TechJobs #CustomerSuccess #EuropeanMarkets