{"id":1623301,"url":"https://alion.io/job/intouchcx-arcollections-analyst-3","title":"AR/Collections Analyst","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":91,"open_postings":61,"ghost_share":0,"stale_share":0.361,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2017},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-02T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T23:21:16Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"About the Job\nWe are changing the way people think about customer service, and we need your help! \nIntouchCX is seeking a highly motivated AR/Collections Analyst to support our Finance team. The AR/Collections Analyst is responsible for the proactive management of accounts receivable, applying customer payments and credits against open invoices, following up on outstanding payments, and reconciling accounts to ensure healthy cash flow. This role is critical to maintaining the integrity of our accounts receivable while providing high-level support to the Sales, CX, and Finance teams. We are looking for a detail-oriented professional with strong communication and problem-solving skills who thrives in a high-volume environment.\n\nAs AR/Collections Analyst, You Will…\nProactively manage the accounts receivable portfolio to ensure timely payments and reduce Days Sales Outstanding (DSO).\nMaintain consistent, professional communication that preserves the client relationship while following up regularly with client AP teams and operational contacts regarding past-due accounts and overdue balances.\nMonitor aging reports, perform credit risk assessments, and establish tailored collection strategies for high-risk or delinquent accounts.\nPerform regular account reconciliations to ensure accuracy in the general ledger and related subledgers.\nCollaborate with cross-functional teams internally, including Sales, CX, and Operations, to help resolve payment delays related to clients facing financial difficulties, complex billing discrepancies, and invoice disputes efficiently.\nOversee daily cash applications and administration for the company’s accounts receivable monetization program and other accelerated payment initiatives to optimize working capital.\nMatch incoming cash payments to open invoices promptly, clearing ledger differences and maintaining real-time subledger accuracy.\nResearch and resolve complex account discrepancies, unapplied cash balances, and short payments in collaboration with client finance departments.\nAnalyze aging trends, contribute to cash flow forecasting models, and prepare bad debt risk evaluations for leadership review.\nPartner with FP&A teams to eliminate structural invoicing roadblocks affecting collections.\nNegotiate structured payment solutions for high-value, chronically delinquent accounts with professionalism, diplomacy, and firmness.\nIdentify operational bottlenecks within order-to-cash workflows and recommend automated, scalable enhancements. \nAs AR/Collections Analyst, You Need…\nMinimum three (3) years of progressive experience in Corporate Collections, Accounts Receivable, or Credit Management.\nDegree or advanced qualification in Accounting, Finance, or Business Administration is strongly preferred.\nProfessional certification in Accounts Receivable (e.g., IOFM Accredited Receivables Specialist (ARS), CIC Certified Accounts Receivable Specialist (CARS/CARP), or equivalent) is considered an asset.\nAdvanced proficiency in MS Excel (e.g., VLOOKUPs, INDEX/MATCH, Pivot Tables, nested formulas, data modeling) and Google Workspace productivity tools.\nHands-on experience with enterprise-level ERP systems is required; strong working knowledge of NetSuite, modules, and subledger reconciliation is strongly preferred.\nStrong understanding of core GAAP financial accounting processes, order-to-cash workflows, revenue recognition concepts, and financial risk reporting.\nAttention to detail and analytical problem-solving skills.\nAbility to work independently and collaborate effectively within a team setting.\nHigh level of integrity and professionalism when handling sensitive and confidential information.\nExcellent written and verbal communication skills, both within the company and externally with clients\nAdvanced professional English proficiency (minimum CEFR B2 level required) for daily corporate communication with North American clients. \nAbility to work hours that align with North American standard business time zones.\nPrior experience working with North American companies, nearshore BPOs, or shared services environments is considered an asset.","description_format":"text","description_chars":4127,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":0.9,"age_days":32,"expected_fill_days":58,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-arcollections-analyst-3","json_url":"https://alion.io/job/intouchcx-arcollections-analyst-3.json","meta":{"generated_at":"2026-10-06T00:25:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":515,"day_limit":5000,"remaining_today":4485,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795301},"rest":"https://alion.io/mcp/rest/get_company?id=1795301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintouchcx-arcollections-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintouchcx-arcollections-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintouchcx-arcollections-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intouchcx-arcollections-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintouchcx-arcollections-analyst-3"}]}