{"id":2933679,"url":"https://alion.io/job/intouchcx-ccaas-crm-administrator","title":"CCaaS / CRM Administrator","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":85,"open_postings":61,"ghost_share":0,"stale_share":0.59,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":65},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-06-30T08:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-31T21:46:28Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":123},"description":"About the Job\n\nThe CCaaS/CRM Administrator coordinates technical CRM implementations, organizes engineering teams, manages project timelines, and ensures seamless system deployments across multiple clients.\n\nThis role collaborates with leadership and project teams to provide logistical guidance, delivering innovative solutions in a fast-paced environment.\n\nAs a CCaaS / CRM Administrator, You Will…\nDirect CRM implementations and optimization projects (e.g., Salesforce, Zendesk), providing the technical specialists with the necessary parameters to achieve timeline and operational milestones. \nStructure and schedule workstreams, translating high-level business objectives into detailed project tasks and timelines for the engineering team. \nCoordinate AI automation tool rollouts, including chatbots and self-service portals, by ensuring timely completion of tasks and milestones according to client schedules. \nAct as logistical liaison, facilitating clear communication between client stakeholders and the execution team to resolve blockers and maintain project momentum. \nAs a CCaaS / CRM Administrator, You Need…\nBachelor's degree in a relevant field (e.g., Information Technology, Business Administration) or equivalent practical experience. \nWork experience at a level commensurate with the position of 5 or more years. \nStrong understanding of one or more leading CRM and/or CCaaS omnichannel platform principles and best practices.\nExcellent analytical, problem-solving, and critical thinking skills. \nExceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. \nAbility to manage multiple projects simultaneously and work effectively in a fast-paced environment. \nStrong client management and relationship-building skills. \nAbility to effectively collaborate with and guide technical implementation teams. \nCompetence with requirements identification, discovery process, and translating business needs into technical solutions. \nFamiliarity with the operating parameters of relevant CRM and CCaaS platforms. \nHands-on experience with implementation projects. \nSkilled in technology, coupled with business acumen to deliver complex solutions. \nAwareness of AI and machine learning concepts as applied to customer experience. \nExperience working in an agile project management environment. \nKnowledge of contact center analytics and reporting tools. \nExperience working in a team capacity on multiple projects in a rapidly changing environment. \nPracticed in directly interacting with clients with minimal oversight. \nExceptional analytical and problem-solving skills. \nStrong management and support skills, specifically able to work with end users to identify and resolve business issues innovatively.","description_format":"text","description_chars":2831,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & 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