{"id":1623344,"url":"https://alion.io/job/intouchcx-communication-skills-trainer","title":"Communication Skills Trainer","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":90,"open_postings":60,"ghost_share":0,"stale_share":0.183,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-03T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T14:39:54Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"About the Job\n\nWe are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions.\n\nAs Communication Skills Trainer, You Will…\nDeliver sessions for new hires, tenured employees, and cross-functional teams\nSupport production associates on a real time basis\nMonitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction\nWork with associates in Academy Bay\nEvaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be)\nStudy top performers customer interactions and disseminate best practices across the account\nCollates WOW chats for future reference\nProvide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders\nDocument feedback and evaluations on associate customer interactions\nPublish scores of the groups that the trainer is working with\nConduct small group training sessions\nConduct call listening and chat & email readout sessions for the associates\nRecommend remedial and refresher courses to be assigned basis associates’ performance on the floor\nFlag off EWS to the stakeholders if there are any\nParticipate in weekly business reviews and provide inputs asked for\nRoll out knowledge checks once a month\nPrepare worksheets and other job-aids for associates reference\nConduct Dsat analysis from the language and soft skills perspective\nPrepare and publish weekly report with effort and outcomes\nMaintain a repository of suggested responses mandatorily for review and dissipation\nAssess prospective candidates/employees on language proficiency\n\nAs Communication Skills Trainer, You Have…\n1 to 3 years of relevant domain experience is compulsory\nPost-secondary degree & above is preferred\nAvailable to work in weekends\nCommitment to work in any site in Hyderabad\nExcellent facilitation skill\nStrong knowledge in English grammar\nStrong verbal and spoken proficiency in English\nAbility to handle a class of 20 to 50 Trainees\nIntermediate to Advanced level proficiency in Google Suite and Windows Operating System\nTyping speed of 35 WPM with a minimum of 95% accuracy\nA positive work ethic and commitment to the tasks assigned\nAdaptability to trends within the organization\nCompliancy to the organizational policies and standards\nFlexible availability during business exigencies","description_format":"text","description_chars":2531,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing 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