{"id":2574552,"url":"https://alion.io/job/intouchcx-compliance-and-insights-analytics-analyst","title":"Compliance and Insights Analytics Analyst","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":86,"open_postings":61,"ghost_share":0,"stale_share":0.574,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1854},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-14T08:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-02T05:16:47Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About the Job\n\nThe Compliance and Insights Analyst role combines operational investigations with strategic compliance to safeguard operations for a major global travel and homestay platform.\n\nThis position involves wearing three hats: Incident Responder, Security Investigator, and Auditor. It utilizes advanced data analysis to detect fraud patterns and investigate internal misconduct while simultaneously ensuring operations adhere to client contractual requirements. The role serves as the bridge between data-driven security and operational compliance, protecting the organization from financial loss, reputational damage, and legal liability.\n\nAs a Compliance and Insights Analyst, You Will…\nAnalyze large volumes of transaction data and event logs (Google Sheet) to detect anomalies, reconstruct user/agent activity, and identify patterns indicative of fraud or internal policy abuse.\nProactively monitor operational data to identify emerging fraud trends (e.g., unauthorized account access, payment fraud) and operational risks as business needs change.\nProvide insight and recommendations for process improvements based on trends identified during data reviews and fraud investigations.\nLead investigations into internal alerts regarding agent behavior, including data theft, collusion with users, unauthorized use of internal tools, etc.\nConduct structured, objective interviews with internal employees (agents, support staff) and witnesses to gather facts, assess credibility, and document admissions or denials regarding policy violations.\nSecure and document all evidence strictly, ensuring it meets the standards required for potential legal or HR disciplinary actions.\nComplete scheduled audits and monitor adherence to client contractual requirements and internal Standard Operating Procedures (SOPs).\nAssist external auditors and client compliance teams by preparing required documentation, reports, and evidence summaries as needed.\nIdentify, evaluate, and develop plans for mitigation of necessary compliance requirements and operational risks.\nPrepare comprehensive reports by collecting, analyzing, and summarizing information regarding fraud losses, audit failure rates, and compliance gaps.\nEnsure other departments (Operations, Training, HR, IT, Quality and other departments) are kept informed of changing legislative requirements or fraud trends that affect their daily workflows.\nAs a Compliance and Insights Analyst, You Need…\nMinimum 3+ years of experience in a Fraud Investigation, Risk Management, Compliance, or Internal Audit function.\nBachelor’s degree in Information Technology, Criminology, Law, Data Science, or Cybersecurity.\nCertifications such as CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), or GRC (Governance, Risk and Compliance) certifications.\nBackground in the Travel/Hospitality BPO industry.\nTechnical Proficiency:\nIntermediate to Advanced SQL skills (for querying large datasets and logs) are highly preferred.\nAdvanced Google Sheet abilities (Pivot Tables, Lookups, statistical analysis).\nProven experience in conducting internal investigations and interviewing subjects (employees/agents) to determine culpability.\nStrong critical thinking and problem-solving skills with the ability to research and source information independently for review.\nWritten and verbal communication skills to effectively interact with diverse groups, write detailed investigation reports, and present audit findings.\nClose attention to detail with the ability to spot minute inconsistencies in large data sets or legal text.\nAbility to work in a fast-paced, time-sensitive environment and adapt to constant innovation and change.","description_format":"text","description_chars":3692,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-14T23:44:20Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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