{"id":1623384,"url":"https://alion.io/job/intouchcx-crm-implementation-specialist-2","title":"CRM Implementation Specialist","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":63,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Copilot","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-06-30T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T22:34:29Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":94},"description":"About the Job\n\nThe CRM Implementation Specialist is responsible for supporting technical requirements for our clients’ use of CRM platforms. This role reports to the CCaaS/CRM Consultant for Digital Strategy.\n\nThe ideal candidate already has the certifications necessary to fulfill vendor partner requirements from the platform. In addition to CRM configuration and administration expertise, the selected candidate must also be engaging, creative, curious, a self-starter, and able to collaborate directly with clients when needed. An optimal candidate will be able to navigate new or unfamiliar CRM platforms with a minimum of supervision or exposure and perform admin-level tasks on an ad-hoc basis.\nAs a CRM Implementation Specialist, You Will…\nResponsible for being the technical resource on various aspects of CRM set-up and configuration from a client perspective.\nProvide an advisory role in our solutions approach to solving client requirements that depend on CRM tools.\nAble to work independently as well as on a team in a fluid, fast-paced environment. Must be able to team with other CRM specialists and business analysts as needed.\nManages workload, including assigned project management tasks within established scope, budget, and timelines.\nManage personal certifications by staying current on those achieved and obtaining relevant certifications needed to support our partner status and client needs.\nContinuously develops expertise on AI and automation tools (AI Agents / Copilot).\nAble to facilitate and/or create knowledge transfer materials so clients can self-support where appropriate.\nPartners with client representatives and key stakeholders in maintaining a consistent enterprise organizational structure across human capital management (HCM) and other related technologies.\nSupports (does not need to be the main person) relationship with CRM account executives and team globally.\n\nAs a CRM Implementation Specialist, You Need…\nA college degree in a technology field, such as Information Systems and/or Business Management, is strongly preferred.\nMinimum of 2-3 years of experience with CRM design and implementation. \nCurrent certifications at the Specialist, Expert, Architect, or AI tools levels.\nProven experience in various roles, including Implementation, AI/Agentic models, and Presales/Demo delivery.\nMinimum of 2 years of project leadership experience.\nProven track record in change management and business transformation initiatives.\nExperience delivering complex projects involving systems integration, workflow automation, and multi-platform solutions.\nExperience as a Business Analyst and/or Project Manager is an asset. \nExperience managing relationships, internal and external, including helping navigate through barriers and aiding in solutions. \nExperience working in a team capacity on various projects. \nStrong technical proficiency combined with business acumen to deliver complex, high-impact solutions.\nHands-on experience leading end-to-end CRM implementation projects.\nRelevant certifications (e.g., Zendesk, Salesforce, Gladly, Intercom, Kustomer) to facilitate effective partnerships with platform vendors and sales teams.\nAbility to assess IntouchCX business needs and provide strategic advice on ongoing certification requirements.\nProven ability to manage direct client interactions professionally with minimal oversight.\nExceptional analytical and problem-solving capabilities.\nExpertise in technical management and support, with a focus on collaborating with end users to identify and resolve business challenges innovatively.","description_format":"text","description_chars":3582,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.13,"p_room":0.28,"age_days":94,"expected_fill_days":21,"reasons":["conf:19","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-crm-implementation-specialist-2","json_url":"https://alion.io/job/intouchcx-crm-implementation-specialist-2.json","meta":{"generated_at":"2026-10-04T00:31:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":632,"day_limit":5000,"remaining_today":4368,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}