{"id":1623349,"url":"https://alion.io/job/intouchcx-crm-system-administrator-2","title":"CRM System Administrator","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":85,"open_postings":61,"ghost_share":0,"stale_share":0.59,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-31T05:58:55Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-07-29T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-31T18:04:04Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":94},"description":"About the Job\n\nThe CRM System Administrator is responsible for supporting technical requirements of our clients’ use of CRM platforms. This role reports to the Global Digital Strategy Manager as part of managed services within Global Solutions.\n\nThe ideal candidate already has the certifications required to meet the platform's vendor partner requirements. In addition to CRM configuration and administration expertise, the selected candidate must be engaging, creative, and curious; a self-starter; and able to collaborate directly with clients when needed. An optimal candidate will be able to navigate new or unfamiliar CRM platforms with a minimum of supervision or exposure and perform admin-level tasks on an ad-hoc basis. Additionally, the candidate should be proficient in data analytics, reporting, and developing comprehensive dashboards for client review.\n\nAs CRM System Administrator, You Will…\nAct as a technical resource on various aspects of CRM set-up, maintenance, and configuration from a client perspective.\nProvide an advisory role in our solutions approach to solving client requirements that depend on CRM tools. \nAble to work independently as well as on a team in a fluid, fast-paced environment. Must be able to team with other CRM specialists and business analysts as needed. Must be able to collaboratively lead other team members in more complex projects and tasks. \nManages workload, including assigned project management tasks within established scope, budget, and timelines. \nManages personal certifications by staying current on those achieved and obtaining relevant certifications needed to support client’s needs. \nAble to facilitate and/or create knowledge transfer materials for self-support where appropriate. \nPartners with client representatives and key stakeholders in maintaining a consistent enterprise organizational structure across human capital management (HCM) and other related technologies. \n\nAs CRM System Administrator, You Need…\nA college degree in a technology field such as Information Systems and/or Business Management is strongly preferred. \nMinimum of 2-3 years of experience with CRM design and implementation. \nExperience with the following roles: \nImplementation \nAdministration \nData Analytics / Dashboards / Reporting \nProject and business experience including: \nEquivalent project lead experience (minimum 2 years).\nPrevious experience with change management or business transformation projects. \nPrevious experience with projects involving integrations, workflow automation, and solutions involving multiple systems. \nExperience as a Business Analyst and/or Project Manager is an asset. \nExperience managing relationships internal and external, including helping navigate through barriers and aid in solutions. \nExperience working in a team capacity on various projects. \nSkilled in technology coupled with business acumen to deliver complex solutions. \nHands-on experience leading CRM implementation and administration projects and programs. \nFormal certifications (such as Zendesk, Salesforce, Gladly, Intercom, Kustomer, etc.) are a plus. \nCan assess client business needs generally and advise on ongoing optimization and maintenance priorities. \nPracticed in directly interacting with clients with minimal oversight and working in a team environment. \nExceptional analytical and problem-solving skills. \nStrong technical management and support skills, specifically able to work with end users to identify and resolve business issues innovatively.","description_format":"text","description_chars":3515,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.469,"p_room":0.36,"age_days":93,"expected_fill_days":58,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-crm-system-administrator-2","json_url":"https://alion.io/job/intouchcx-crm-system-administrator-2.json","meta":{"generated_at":"2026-10-31T18:56:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795301},"rest":"https://alion.io/mcp/rest/get_company?id=1795301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintouchcx-crm-system-administrator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintouchcx-crm-system-administrator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintouchcx-crm-system-administrator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intouchcx-crm-system-administrator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintouchcx-crm-system-administrator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1623349}},{"tool":"search_jobs","arguments":{"company":"intouchcx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1623349},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}