{"id":1623441,"url":"https://alion.io/job/intouchcx-data-analyst","title":"Data Analyst","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":63,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mabalacat, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":848},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BigQuery","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"SQL","optional":true},{"name":"SSIS","optional":true}],"status":"live","first_seen_at":"2025-11-19T17:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T22:34:29Z","board_verified":true,"closed_at":null,"days_open":318,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":317},"description":"About the Job\n\nJoin us in transforming the perception of customer service! \n\nWe are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If you are passionate about data and eager to make a significant impact, we invite you to apply!\n\nAs Data Analyst, You Will…\nCollect and organize large sets of data from various sources\nAnalyze and interpret data using statistical methods and software\nIdentify patterns and trends in data to inform business decisions\nDevelop and maintain databases and data systems to ensure accuracy and efficiency\nCreate reports and visualizations to communicate findings and insights to stakeholders\nCollaborate with cross-functional teams to drive data-driven decision making\nContinuously monitor and evaluate data to identify areas for improvement or optimization\nStay up-to-date with industry trends and advancements in data analysis techniques\nAs Data Analyst, You Have…\nA bachelor’s degree in Mathematics, Statistics, Computer Science, or a related field is preferred\nA minimum of 2-3 years of experience in an analyst role, preferably within a contact center environment, is\nrequired\nStrong knowledge of data visualization tools such as Looker and Power BI to create visual representations of data\nStrong proficiency in G Suite products, including Google Sheets, Looker, and BigQuery\nExperience with maintaining and developing reporting tools is highly desirable\nStrong Excel skills are a must\nProficiency in fine-tuning data queries with strong SQL skills and knowledge of SQL Server Integration Services (SSIS)\nStrong analytical skills to analyze complex data sets and draw meaningful insights\nExcellent communication skills to present findings clearly and concisely to stakeholders\nAttention to detail to ensure accuracy in data analysis and reporting\nAbility to work with large data sets and databases\nFlexibility and adaptability to thrive in a fast-paced and constantly changing environment\nCommitment to continuous learning and upskilling to stay current with the latest tools and technologies in data analysis","description_format":"text","description_chars":2265,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.07,"p_room":0.28,"age_days":317,"expected_fill_days":21,"reasons":["conf:19","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-data-analyst","json_url":"https://alion.io/job/intouchcx-data-analyst.json","meta":{"generated_at":"2026-10-04T00:35:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":689,"day_limit":5000,"remaining_today":4311,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}