{"id":4191184,"url":"https://alion.io/job/intouchcx-dialer-administrator","title":"Dialer Administrator","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":85,"open_postings":63,"ghost_share":0,"stale_share":0.587,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-14T08:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:23:23Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"About the Job\n\nWe’re looking for a detail-oriented Dialer Administrator to manage our in-house dialer system, monitor vendor productivity, and drive workforce efficiency.\nThe Dialer Administrator plays a critical role in supporting the business to achieve the customer contact goals by administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. \nIn addition to dialer administration, this position will support intraday workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and client.\n\nAs Dialer Administrator, You Will…\nBe in charge of dialer administration including opening/closing processes, intraday monitoring of dialer performance, execution of daily dialer strategy, and publishing of reports. \nTrack Intraday inbound call volume and allocation change requests.\nProvide front-line support for system and operational issues affecting operations, including issue tracking and resolution.\nHold meetings with operations leaders to discuss productivity concerns or positive trends. \nMonitor agent dialer schedule adherence and follow up with management/agents to ensure maximum staffing. \nActively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. \n\nAs Dialer Administrator, You Need…\nA minimum of 2-4 years of call center experience (auto finance collections preferred), including dialer administration and WFM system configuration.\nAn Associate Degree or equivalent experience.\nKnowledge of dialer and WFM system configuration and administration.\nThe ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. \nAn adapting approach & demeanor in real-time to match the shifting demands of different situations.\nThe ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.\nExcellent communication skills; listening, verbal, and written.\nA resourceful team player mindset, excelling at building trusting relationships with customers and peers.\nA results-driven achiever with exemplary planning and organizational skills.\nSelf-confident attitude and positive demeanor.\nThe ability to cope well with change and comfortably adapt to new situations.\nProficiency in Microsoft Office with a focus on Excel, Access, and PowerPoint.","description_format":"text","description_chars":2538,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-11-12T19:23:23Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.711,"p_room":0.36,"age_days":90,"expected_fill_days":56,"reasons":["conf:1","win:tail","crowd:junior,brand"],"computed_at":"2026-11-12T21:20:59Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-dialer-administrator","json_url":"https://alion.io/job/intouchcx-dialer-administrator.json","meta":{"generated_at":"2026-11-12T21:20:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795301},"rest":"https://alion.io/mcp/rest/get_company?id=1795301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintouchcx-dialer-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintouchcx-dialer-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintouchcx-dialer-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intouchcx-dialer-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintouchcx-dialer-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4191184}},{"tool":"search_jobs","arguments":{"company":"intouchcx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4191184},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}