{"id":2879777,"url":"https://alion.io/job/intouchcx-employee-experience-generalist","title":"Employee Experience Generalist","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":90,"open_postings":60,"ghost_share":0,"stale_share":0.183,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-21T05:46:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T14:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T17:34:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Job\nThe Employee Experience Generalist is instrumental in ensuring employees are engaged and happy while at work. It is an exciting, creative, and challenging role, and ideal for those who like to take the lead and have a positive impact on the lives of others. Duties include helping to plan, facilitate, and execute employee engagement programs, communicate important messages to staff, and pass on Customer Service Agent feedback to leadership. This role plays a key role in site morale, organization, and communication. \n\nAs Employee Experience Generalist, You Will…\nBe responsible for helping leadership meet corporate and program level retention goals,while being a company ambassador that ensures an exceptional level of employee experience\nCommunicate frequently and transparently with site and corporate leaders\nHave flexibility in the role, as function and responsibilities will change as corporate engagement programs evolve, and your site’s campus continues to grow and develop\nBe trustworthy and set the tone for employees on-site allowing them to be engaged, motivated and successful\nCollaborate with corporate and on-site teams with their unique engagement needs and goals\nSupport leadership in gathering employee feedback for their campus, host focus groups, distribute online surveys and help to establish other corporate employee feedback channels\nWork with other on-site and remote Campus Employee Experience Coordinators, and Employee Experience leadership to achieve goals and efficiency\nBe a Brand ambassador and communication hub for all employees on-site while keeping an overall pulse of your campus\nAssist in planning and facilitating corporate events (ie: Customer Service Week, Thanksgiving, charity initiatives, etc.)\nSupport leadership in prioritizing overlapping projects and initiatives, ensuring clear expectations are set\n\nAs Employee Experience Generalist, You Have…\nSome post-secondary or completion of post-secondary schooling preferred\nStrong verbal and written communication skills\nExceptional organizational and time management skills – must be able to multitask and prioritize\nAbility to implement change and innovation\nMotivated to help others thrive at work and maintain a positive attitude\nAbility to adapt, as functions and responsibilities change due to corporate engagement program evolution\nMust be both creative and outgoing, and enjoy collaborating with a diverse group of people\nStrong organization and time management skills - 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