{"id":2558713,"url":"https://alion.io/job/intouchcx-facilities-lead","title":"Facilities Lead","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":91,"open_postings":60,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1517},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T18:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T07:43:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Job\n\nWe’re changing the way people think about customer care, and we need your help!\nWe’re searching for a Facilities Lead to oversee day-to-day operations by ensuring the campus is clean, safe and on-brand. This role will ensure everything is operating smoothly, while also supporting the culture of IntouchCX. \n\nAs Facilities Lead, You Will…\nWork with Building Management to ensure health & safety requirements and legislative compliance for the campus are met\nSupervise Building Service Officers (BSOs) and their workload\nRespond to facility related requests and complete assigned tickets in a timely manner\nCoordinate campus visits including any related travel logistics\nEnsure space build outs and furniture assembly projects are completed\nDo weekly walk-throughs\nRespond to urgent campus issues as they arise and ensure measures are in place for off-hours/emergency support\nMaintain list of vendor contracts for outsourced services\nAcquire project quotes, place service calls and put in installation requests\nOversee building security as it relates to vendors/onsite coverage, fobs and name tags\nAssist with shipping & receiving as needed (including crating equipment for shipment)\nEnsure meeting rooms are organized and cable management is tidy\nInspect building grounds and equipment for unsafe or malfunctioning conditions\nCoordinate generator testing\nMonitor landscaping, common areas and parking lots\nFollow expense processes to procure items for the campus\nCoordinate reception, security, maintenance, mail, deliveries, cleaning, catering, waste disposal and recycling\nPerform additional administrative duties as required\n\nAs Facilities Lead, You Have…\nA High School Diploma or equivalent (required)\nSome post-secondary or completion of post-secondary schooling (preferred)\nStrong time management, organizational and prioritization skills\nAn eye for design and exceptional attention to detail\nThe ability to handle a high volume of work\nProven leadership qualities such as critical thinking and problem solving skills\nStrong communication skills and enjoy collaborating with a diverse group of people\nAbility to thrive in a fast-paced, ever-changing work environment\nFlexibility to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)","description_format":"text","description_chars":2332,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-14T20:01:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":72,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-facilities-lead","json_url":"https://alion.io/job/intouchcx-facilities-lead.json","meta":{"generated_at":"2026-10-15T10:36:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795301},"rest":"https://alion.io/mcp/rest/get_company?id=1795301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintouchcx-facilities-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintouchcx-facilities-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintouchcx-facilities-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intouchcx-facilities-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintouchcx-facilities-lead"}]}