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The ideal candidate will ensure that HR service deliverables are being met and deliver maximum value to the organization.\n\nAs Human Resources Generalist, You Will…\nProvide Human Resource (HR) policy guidance\nConduct employee onboarding process\nEnsure operational HR activities and processes are followed correctly \nResponsible of HR Investigations\nActively support line managers in addressing employee's breaches and conduct\nAttend legal and disciplinary staff hearings\nProvide coaching on HR matters\nAnalyze trends and metrics within the HR department\nEngage in day-to-day coordination of activities with other HR Officers\nInput data in HR systems\nMaintain employee files and records in electronic and paper form\nPerform other HR related duties when assigned\n\nAs Human Resources Generalist, You Have…\nGraduate degree in Law, Human Resources and Labor Relations or similar\n3 years of work experience as a Human Resources Coordinator\nMinimum 2 years of experience in a call center environment\nExtensive knowledge of Guatemalan labor law\nKnowledge of Human Resources Information System (HRIS)\nAbility to communicate effectively in English and Spanish, written and verbal\nStrong analytical, problem-solving and decision-making skills\nGreat attention to detail and precision\nExceptional organization and time management skills - must be able to multitask and prioritize","description_format":"text","description_chars":1571,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.549,"p_room":0.6,"age_days":43,"expected_fill_days":58,"reasons":["conf:1","stale_co","velocity","win:late","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-human-resources-generalist-temporary-contract","json_url":"https://alion.io/job/intouchcx-human-resources-generalist-temporary-contract.json","meta":{"generated_at":"2026-10-23T17:08:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25983,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795301},"rest":"https://alion.io/mcp/rest/get_company?id=1795301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintouchcx-human-resources-generalist-temporary-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintouchcx-human-resources-generalist-temporary-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintouchcx-human-resources-generalist-temporary-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intouchcx-human-resources-generalist-temporary-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintouchcx-human-resources-generalist-temporary-contract"}]}