{"id":1623163,"url":"https://alion.io/job/intouchcx-it-operations-manager","title":"IT Operations Manager","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":91,"open_postings":60,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":116000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1617},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T05:31:43Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About the Job\n\nThe IT Operations Manager implements and administers global technology activities, including managing, upgrading, and directing the installation, operation, and maintenance of information technology hardware and software.\n\nAs IT Operations Manager, You Will…\nAssume responsibility for assigned IT Operations services and activities specific to a site (or sites). \nAdminister and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and software.\nTake full ownership of Project Management functions, such as:\nPlan, coordinate, and deliver projects on time, within scope, and on budget.\nAlign cross-functional teams, vendors, and stakeholders through clear communication.\nProactively identify risks, manage scope changes, and resolve issues to maintain project momentum.\nProvide regular updates to keep execution teams and leadership aligned.\nMaintain staff by recruiting, selecting, orienting, and training employees.\nConduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to clarify expectations.\nMaintain a safe and secure work environment.\nComplete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments.\nPerform hardware troubleshooting, which includes repairs, upgrades, and configuration of desktops/laptops.\nTake ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary.\nMonitor, report, and document system and performance issues.\nWork collaboratively with different clients, team members, and other stakeholders across the company to achieve desired results.\nAdhere to company policies, core values, and procedures.\nWork on shifting schedules and be available to work in a 24/7 operations environment.\nInterpret and validate technical issues, test solutions, follow up, and escalate when necessary.\nSolve complex problems in a technical service-oriented environment.\nComprehend, capture, and interpret basic information and work within a team in a fast-paced call center environment.\nAs IT Operations Manager, You Need…\nPost-secondary or completion of post-secondary schooling preferred.\nMinimum 2 years IT experience.\nMinimum 1 year management/project management experience.\nExperience managing base image and software packaging deployments.\nProject Management skills:\nAbility to plan, coordinate, and deliver projects within scope, timeline, and budget\nStrong communication skills with the ability to align cross-functional teams, vendors, and stakeholders\nProactive risk identification, scope management, and issue resolution to keep projects on track\nAbility to provide regular updates and maintain an open channel of communication between stakeholders and execution teams\nWorking knowledge of MS Windows, IOS/OSX, Android, and system environments.\nExperience in Microsoft desktop and server platforms and their related software management applications.\nDetail-oriented team player with creative problem-solving and project management skills.\nAbility to implement change and innovation.\nExpertise in installation, diagnostics, repair, maintenance, and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance.\nStrong interpersonal and organizational skills; 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