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This role is a part of Global Service Desk and supports in collecting and analyzing data sets using G Suite or Microsoft Excel \nThe ideal candidate will play an important role in helping the organization meet its strategic goals through providing direction and guidance concerning information processes and security of data. \n\nAs MIS Analyst, You Will…\nResponsible for collecting and analyzing data sets using G-suite tools or Microsoft Excel\nProactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for preparation of MIS reports\nUnderstand process, delivery and operations management\nAnalyze data and reports from various sources and provide actionable insights and suggestions\nPrepare ad hoc reports based on the requirements from the stakeholders\nApart from reporting tasks, the MIS Analyst will work with other functions to assist in maintaining the trackers to smoothen the reporting part\nIdentify opportunities for automating the reports, snapshots and dashboards\nMake reports contextual and provide information based on target audience\nEnsure on-time and accurate delivery of reports, analysis and service requests\nContinually monitor trends, performance and assist managers in making process improvements\nBe able to generate, maintain, consolidate and track various daily/weekly/monthly MIS reports\nEnsure individual and process-wide performance data is captured and provide operational metrics to management as required\nPrepare dashboard and reports on a daily, weekly, monthly, quarterly & yearly basis\n\nAs MIS Analyst, You Have…\nPost-secondary diploma or degree (Masters is a plus)\nKnowledge of data analytics and data modeling \nKnowledge of VBA & SQL is required\nAdvanced G-Suite Excel skills, BI tools, creating formulas, vlook up, and dashboard reports\n3-5 years of MIS/Analysis/Dashboard building experience\nMust have 3-6 years of reporting experience\nAdditional Tableau/BI certifications is a plus\nSuperior attention to detail and strong data orientation\nPossess the ability to adapt well and learn new tools/ techniques quickly\nAbility to work with a diverse range of requirements\nPossess strong problem solving and reasoning abilities\nStrong ability in automating repetitive tasks\nGood logical reasoning with the ability to analyze and process large scale information\nExceptional communication skills (verbal and written) and decision-making abilities\nProven ability to quickly establish credibility, trust, and support within all levels of organization\nAbility to plan, organize, and manage a variable workload and meet schedules with accurate results\nInnovative thinker with ability to drive change and effectiveness through automation and process excellence\nAbility to work well independently in a team environment, be self-motivated and multi task while achieving expectations\nAvailability to work night shifts to align with US or UK 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