{"id":1623286,"url":"https://alion.io/job/intouchcx-operations-security-manager","title":"Operations Security Manager","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":62,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":130000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1208},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PCI DSS","optional":false}],"status":"live","first_seen_at":"2026-09-08T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T09:53:36Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About the Job\nThe Operations Security Manager leads the Operations Security department in ensuring the site where the organization operates meets all security standards and works actively on preventing data breaches for clients. Their duties include creating and maintaining standards and procedures, conducting audits, and staying current with security trends, threats, and regulations of the company and the client policies.\n\nAs Operations Security Manager, You Will…\nBuild and maintain the controls matrix in alignment with multiple compliance frameworks and standards.\nPrepare and review incident reports and status reports, identify issues, and report to senior management and the client when needed.\nWork cross-functionally with internal leaders to complete holistic process implementation based on client policies, with the aim of closing any security information gap.\nTrack and monitor partner assessment progress.\nTrack action items.\nAbility to conduct and lead customer-facing security gap reviews and investigations.\nManage the operations security support team.\n\nAs Operations Security Manager, You Need…\nBachelor’s Degree.\nMinimum 4 - 5 years of experience in fraud, risk, compliance, IT, security, and/or process building within the BPO industry.\nProficient in the use and application of both MS Office Suite (Word, Excel, PowerPoint, and Outlook) and Google products (Sheets, Slides, Docs).\nKnowledge of ISO standards, PCI DSS, or similar frameworks.\nEnglish proficiency at B2 level or higher.\nDetail-oriented and strong analytical and problem-solving skills, along with the ability to communicate effectively with non-technical executives and staff.\nAbility to identify operational gaps and translate them into actionable mitigation methods.\nExceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships.\nAbility to effectively present information to executive leaders, clients, and customers.\nUnderstanding of commonly utilized industry systems and tools to identify fraud risk gaps and recommend changes.\nKnowledge and understanding of the Business Continuity and Disaster Response Plans.","description_format":"text","description_chars":2184,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.451,"p_room":0.75,"age_days":23,"expected_fill_days":24,"reasons":["conf:8","stale_co","win:late","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-operations-security-manager","json_url":"https://alion.io/job/intouchcx-operations-security-manager.json","meta":{"generated_at":"2026-10-03T04:17:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4453,"day_limit":5000,"remaining_today":547,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}