{"id":3435697,"url":"https://alion.io/job/intouchcx-reporting-analyst-people-solutions","title":"Reporting Analyst (People Solutions)","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":84,"open_postings":62,"ghost_share":0,"stale_share":0.452,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google BigQuery","optional":false},{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-28T23:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-29T06:58:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Job\n\nWe are looking for a Reporting Analyst to join our global team centered on People Analytics. This role focuses on collecting data, conducting analysis, and reporting on global employee sentiment and attrition data. \n\nThe ideal candidate will be responsible for managing global reports (e.g., Global Attrition, Regional Attrition, Employee Sentiment/Engagement, etc.), maintaining the accuracy of our reporting dashboards, preparing summaries and analysis, and delivering actionable insights to various stakeholders. Additionally, this role will support other People Solutions reporting and key initiatives as needed.\nAs a Reporting Analyst, Global Employee Experience, You Will…\nFocus on global people analytics.\nPrepare and distribute monthly/quarterly global employee sentiment reports (ie: Onboarding, Training, Exit, VOA/VOE, etc.)\nAnalyze all employee sentiment/engagement data, outlining key trends and areas of focus/strength.\nSend/distribute bi-weekly global attrition reports, outlining areas of focus/strength by region and program.\nSupport the set-up of employee sentiment surveys, which include testing functionality in all regions, aligning with regional teams, addressing any questions/concerns, troubleshooting, etc.\nProvide support to internal team members and cross-functional teams as needed to deliver ad-hoc attrition/engagement reports, survey maintenance/changes, etc.\n\nAs a Reporting Analyst, Global Employee Experience, You Need…\nHigh school diploma or equivalent (required).\nSome post-secondary education or completed post-secondary degree (preferred).\nProven experience as a Reporting Analyst, Business Analyst, or BI Analyst, ideally within a BPO or contact center environment.\nStrong proficiency in Google Looker Studio for building and maintaining dashboards (preferred).\nBasic knowledge of SQL for data exploration and validation (preferred).\nExperience working with BigQuery or large operational datasets (preferred).\nSolid understanding of HR metrics, contact center KPIs, and operational performance indicators.\nClear, structured written and verbal communication skills to support global stakeholders.\nStrong analytical thinking skills with close attention to detail.\nStrong sense of ownership, accountability, and self-motivation.\nAbility to work independently while collaborating effectively with peers and leadership.\nProactive approach to problem-solving and process improvement.\nExcellent time management, prioritization, and organizational skills.\nAdvanced proficiency in data management tools, including Google Sheets and Microsoft Excel (pivot tables, complex formulas, etc.).\nTech-savvy mindset with the ability to quickly adapt to and recommend new data management and analytics tools.\nProven ability to interface with regional leaders and address ad hoc analytics requests effectively.\nExperience preparing executive-level reporting and presenting key insights and data trends.\nStrong understanding of core business operations and key organizational functions, including:\nFrontline agent responsibilities and support team dynamics.\nCross-functional collaboration across campus, operations, and corporate teams.\nHow Employee Experience (EX) programs align with corporate and operational targets.\nThe end-to-end employee lifecycle, including onboarding and 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