{"id":1623314,"url":"https://alion.io/job/intouchcx-resource-planner","title":"Resource Planner","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":62,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":33000,"period":"year","method":"role_country_seniority_unknown","sample_n":29},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-27T18:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T09:53:36Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About the Job\n\nWe are changing the way people think about customer service, and we need your help! \n\nWe’re looking for a Resource Planner to join our Workforce Team, who supports IntouchCX’s resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals.\n\nAs Resource Planner, You Will…\nManage all day-to-day activities in Workforce Management\nManage schedules, exceptions, data tracking and Service Levels\nMonitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required\nMaintain employee information and its accuracy on an ongoing basis\nPlan and create new hire schedules while tracking shift availability\nReport by program as required\n\nAs Resource Planner, You Have…\nUniversity or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered) \nAdvanced knowledge of MS Word, MS Excel and Outlook\nAdaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)\nHigh level of accuracy regarding data entry \nStrong analytical and problem solving skills\nWillingness to learn and adapt to working in a fast-paced environment\nThe ability to multitask and self-manage the work day","description_format":"text","description_chars":1501,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.336,"p_room":0.45,"age_days":35,"expected_fill_days":21,"reasons":["conf:8","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-resource-planner","json_url":"https://alion.io/job/intouchcx-resource-planner.json","meta":{"generated_at":"2026-10-03T04:17:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4447,"day_limit":5000,"remaining_today":553,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}