{"id":1623406,"url":"https://alion.io/job/intouchcx-senior-capacity-planner","title":"Senior Capacity Planner","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":91,"open_postings":60,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3836},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-05-25T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T18:21:47Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":139},"description":"About the Job\n\nWe are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations.\n\nAs Senior Capacity Planner, You Will…\nDevelop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs.\nServe as the primary WFM point of contact for client interactions, presenting plans, reports, and recommendations regularly.\nCollaborate with client-side and internal stakeholders to align on forecast assumptions, business changes, and service level expectations.\nPresent capacity models and staffing strategies during client governance calls, QBRs, or ad hoc reviews.\nPartner with internal teams (HR, Operations, Recruitment, Finance) to ensure seamless execution of capacity plans.\nBuild robust “what-if” scenarios to model the impact of changes in demand, headcount, and shrinkage.\nIdentify operational gaps or risks and proactively escalate with clear data-backed insights.\nMaintain high standards of reporting accuracy and transparency in all client-facing documentation and presentations.\n\nAs Senior Capacity Planner, You Need…\nBachelor's degree in Mathematics, Statistics, Business, Engineering, or related fields (Master’s preferred).\nBPO Experience of 4-5 years minimum. \n2 to 3 years’ experience working as a front-line Capacity Planner - Voice, Email, Chat, and SMS channel.\nProficiency utilizing NICE IEX Workforce software.\nWorking Knowledge of AWS, Salesforce preferred.\nExperience with analytics platforms or languages (SQL, Tableau, Power BI, R, Python) is considered an asset.\nExcellent communication and presentation skills to effectively articulate findings and recommendations to stakeholders at various levels.\nAbility to work independently and manage multiple projects simultaneously.\nExcellent analytical, problem-solving, and communication skills.\nHigh attention to detail with the ability to manage multiple priorities in a fast-paced environment.\nStrong stakeholder management and the ability to translate data into actionable insights.","description_format":"text","description_chars":2464,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.586,"p_room":0.36,"age_days":139,"expected_fill_days":72,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-senior-capacity-planner","json_url":"https://alion.io/job/intouchcx-senior-capacity-planner.json","meta":{"generated_at":"2026-10-12T20:42:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795301},"rest":"https://alion.io/mcp/rest/get_company?id=1795301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintouchcx-senior-capacity-planner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintouchcx-senior-capacity-planner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintouchcx-senior-capacity-planner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intouchcx-senior-capacity-planner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintouchcx-senior-capacity-planner"}]}