{"id":1623019,"url":"https://alion.io/job/intouchcx-senior-operations-manager","title":"Senior Operations Manager","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":91,"open_postings":61,"ghost_share":0,"stale_share":0.344,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3027},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T18:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T23:48:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Job\n\nAre you looking for an exciting new challenge? IntouchCX is looking for you!\n\nAs one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. \n\nWe’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.\n\nAs Senior Operations Manager, You Will…\nEnsure proper planning, staffing, and direction of operational functions\nReview team performance daily to ensure optimal production is reached\nEnsure proficient training and staff development is achieved across all teams\nDevelop and execute motivational incentives on the floor\nBe responsible for ramp-up drives and goals \nAnalyze reports and program data, highlighting Key Performance Indicators (KPIs)\nCreate action plans for continuous improvement\nEnsure Service Level Agreements are met with optimum quality & service\nAuthorize and coordinate staffing schedule changes\nParticipate in partner calls and meetings\n\nAs Senior Operations Manager, You Have…\n5 to 7 years of management experience in the call center industry \nA post-secondary diploma or degree with a major in Business \nClient relationship management experience \nExperience with managing budgets and understanding statistics\nExperience maintaining and developing operational statistics, financial management information and results reporting\nExcellent communication skills, both verbal and written\nAbove average organizational and time management skills\nAbility to work under tight deadlines\nAbility to implement change and innovation\nAbility to communicate with various positions and departments","description_format":"text","description_chars":1892,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":58,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-senior-operations-manager","json_url":"https://alion.io/job/intouchcx-senior-operations-manager.json","meta":{"generated_at":"2026-10-05T01:05:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1402,"day_limit":5000,"remaining_today":3598,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}