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of individuals that design, develop, and execute WFM planning which helps business drive center KPIs\nMaintain effective relationships with Business Partners, Clients, and Account Managers to identify areas of service improvement\nImplement regular cadence for future training needs and requirements to handle future forecast and staffing needs\nLead strategic initiatives which seek to achieve cost savings, service improvements, and competitive advantage through budget forecasting, planning, and scheduling recommendation with Business Operations\nBe responsible for end to end business delivery, development, and implementation of contingency planning, leading to coordinate with all stakeholders identifying opportunity areas for service improvement and cost efficiencies\nDrive business benefits through self-initiated projects\nAct as a Subject Matter Expert (SME) for resource planning and scheduling\n\nAs Senior Workforce Manager, You Have…\nPost-secondary degree, or certificate, with a 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