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The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction.\n\nAs Team Coordinator, You Will…\nRepresent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes\nBe advocates and role models for our CSRs \nPromote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs\nPerform other duties as assigned\n\nAs Team Lead Coordinator, You Have…\nHigh school diploma or equivalent (required)\n2+ years experience in the call center and/or customer service industry\nExperience in coaching and mentoring \nKnowledge of call center systems, ACD/IVR and performance statistics\nAbility to work a variety of shifts, including days, evenings, and holidays\nSuperior communication skills: Listening, verbal and written\nSkills in MS Office programs (Word, Excel and PowerPoint) \nAbility to type 30 WPM with accuracy\nPossess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations\nAbility to build rapport with clients and interact with team members at various position levels \nEngaging and successful communicator, speaker, and facilitator\nAbility to develop employees through positive motivation\nStrong analytical, problem solving and decision-making skills\nComfort with technology and frequent technological change\nAdaptable to change and innovation\nAct as a role model and exemplify behaviors in line with our cultural values\nPossess exceptional time management, organizational and prioritization skills to complete work in a timely manner","description_format":"text","description_chars":1822,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.39,"p_room":0.36,"age_days":142,"expected_fill_days":72,"reasons":["conf:1","win:tail","crowd:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-team-coordinator","json_url":"https://alion.io/job/intouchcx-team-coordinator.json","meta":{"generated_at":"2026-10-11T22:00:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11370,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795301},"rest":"https://alion.io/mcp/rest/get_company?id=1795301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintouchcx-team-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintouchcx-team-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintouchcx-team-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intouchcx-team-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintouchcx-team-coordinator"}]}