{"id":1623421,"url":"https://alion.io/job/intouchcx-wfm-coordinator","title":"WFM Coordinator","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":63,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-04-17T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T00:49:29Z","board_verified":true,"closed_at":null,"days_open":169,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":168},"description":"About the Job\n\nThe Workforce Management Coordinator will actively manage the staff, support, motivate and retain a Planning team. The ideal candidate will organize the workflow of the team, ensuring that all tasks/duties as assigned are understood, tracked and completed.\n\nAs Workforce Management Coordinator, You Will…\nWork closely with the teams to validate capacity plan, review trends and arrival pattern behaviors, understand upcoming launches and impacts in volume\nProvide updates about absenteeism, turnover, HC management, etc in the weekly staffing meetings and/or other forums where those informations are relevant\nBe the point of contact for the team in the MBRs and weekly meetings between the vendor and the client\nMake sure the team is keeping NICE and PIMS systems updated and report any issues/bugs \nSupport the team on trend analysis and work very closely with various teams to understand the root causes of volume behavior change\nFollow the client guidelines in regards to multi skilling and synergies among the operations to support the incoming volume and SLA targets\nHelp the team build and track the action plans discussed in the weekly staffing meetings (or MBRs) and provide updates on the action plan results to the main stakeholders \n\nAs Workforce Management Coordinator, You Have…\nBachelor degree or above\nMore than 3 years of experience in BPO industry and WFM department\nMore than 1 year of experience in BPO WFM management experience with no less than 7 WFM Analysts\nKnowledge on statistical analysis and forecasting modeling\nPrevious experience working with WFM tools, budgeting, forecasting and scheduling\nStrong analytical, problem-solving, technical, information-management and decision-making skills\nDemonstrated strong interpersonal and communication skills\nSuperior organizational skills and the ability to follow through\nStrong conflict management and stakeholder management skills\nAbility to adapt to Change and Innovation\nStrong leadership, analytical, problem solving and decision making skills\nAbility to work in a fast-paced, hectic, changing environment\nAbility to adhere to all organizational policies and procedures\nAbility to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds","description_format":"text","description_chars":2301,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.198,"p_room":0.28,"age_days":168,"expected_fill_days":26,"reasons":["conf:19","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-wfm-coordinator","json_url":"https://alion.io/job/intouchcx-wfm-coordinator.json","meta":{"generated_at":"2026-10-04T02:22:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3359,"day_limit":5000,"remaining_today":1641,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}