{"id":3959497,"url":"https://alion.io/job/intouchcx-workforce-director","title":"Workforce Director","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":87,"open_postings":53,"ghost_share":0,"stale_share":0.509,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-14T05:58:10Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T23:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-14T22:28:35Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the Job\n\nAre you looking for an exciting new challenge? IntouchCX is looking for you!\n\nAs one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.\n\nWe’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.\n\nAs Director of Operations, You Will…\nDrive “best practices” in all areas of responsibility\nEnsure proper planning, staffing, training and development is achieved across all teams \nBe responsible for ramp-up drives and goals \nCreate action plans for continuous growth and improvement, business development and client satisfaction\nDrive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service \nDirect and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes \nSupport and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture\nMotivate and inspire teams, while building trusting relationships throughout the organization\nDevelop and execute motivational incentives on the floor\nPartner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations \nMaintain close auditing cadence through reporting, observations and personal contact\nWork directly with Operations Workforce Optimization teams to deliver client staffing requirements\n\nAs Director of Operations, You Have…\nPost-secondary diploma or degree with a major in Business \n7 - 9 years of experience in contact center leadership, including managing cross-functional teams\n5 years of relevant experience in client relationship management \nExperience in analyzing/influencing profit & loss statements and performing cost analysis \nExperience with maintaining and developing operational statistics, financial management information and results reporting \nExcellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments \nExcellent organizational and time management skills with the ability to work under tight deadlines \nThe ability and motivation to meet program and internal business KPIs\nThe ability to implement change and innovation throughout teams","description_format":"text","description_chars":2656,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-11-09T10:41:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":58,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/intouchcx-workforce-director","json_url":"https://alion.io/job/intouchcx-workforce-director.json","meta":{"generated_at":"2026-11-15T01:53:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795301},"rest":"https://alion.io/mcp/rest/get_company?id=1795301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintouchcx-workforce-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintouchcx-workforce-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintouchcx-workforce-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intouchcx-workforce-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintouchcx-workforce-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3959497}},{"tool":"search_jobs","arguments":{"company":"intouchcx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3959497},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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