# Workforce Director

About the Job Are you looking for an exciting new challenge? IntouchCX is looking for you! As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results. As Director of Operations, You Will… Drive “best practices” in all areas of responsibility Ensure proper planning, staffing, training and development is achieved across all teams Be responsible for ramp-up drives and goals Create action plans for continuous growth and improvement, business development and client satisfaction Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service Direct and audit to ensure adherence to corporate policies and processes, while

- **Id**: 3959497
- **Url**: <https://alion.io/job/intouchcx-workforce-director>
- **Role**: HR
- **Role family**: HR
- **Seniority**: head
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Manila, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Experience years min**: 7
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-08T23:00:00Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-14T22:28:35Z
- **Board verified**: yes
- **Days open**: 6
- **Description format**: text
- **Description chars**: 2656
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Business Process Outsourcing (BPO), Call Center Services, AI Training Data & Annotation

## Company

- **Id**: 1795301
- **Name**: IntouchCX
- **Domain**: intouchcx.com
- **Url**: <https://alion.io/company/intouchcx>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Dayforce

### Truth index

- **Grade**: A
- **Score**: 87
- **Open postings**: 53
- **Ghost share**: 0
- **Stale share**: 0.509
- **Repost share**: 0
- **Time to fill p50 days**: 58
- **Computed at**: 2026-11-14T05:58:10Z

## Trust

- **Level**: ok
- **Days open**: 6

## Requirements

- **Experience years min**: 7
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-09T10:41:39Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 58
- **Reasons**: conf:2, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.