{"id":1623329,"url":"https://alion.io/job/intouchcx-workforce-planning-supervisor","title":"Workforce - Planning Supervisor","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":91,"open_postings":60,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-12T06:55:09Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mabalacat, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-12T18:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T12:55:43Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About the Job\n\nWe are looking for a Planning Supervisor who will direct, manage and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on delivery of company goals and client operational excellence.\n\nAs Planning Supervisor, You Will…\nIdentify customer contact trends to ensure appropriate resources are utilized\nRecommend procedural and operational guideline changes to improve communications and operational efficiency\nEnsure employee information is accurately entered and maintained on an ongoing basis\nUpdate parameters within the Workforce Management system to ensure efficient scheduling of resources to meet service level productivity goals\nEvaluate forecasting and capacity models to give recommendations for long term staffing needs\nProvide clear communication of the forecasted workload, changes, assumptions and inputs\nEscalate discrepancies in data to management with recommendations for action\nAdvise on potential opportunities or hazards that affect the ability to meet strategic goals\nEnsure trackers related to headcount, absenteeism, etc are constantly reviewed and updated\nRespond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained\nCoordinate and collaborate with operations and other departments to ensure production environment is running smoothly\nParticipate in daily and weekly meetings that require workforce involvement\nPerform other duties as assigned\n\nAs Planning Supervisor, You Have…\nA post-secondary degree or certificate with a focus in Business Administration (a combination of work experience and education will be considered)\nExperience with Workforce Management systems is an asset\nKnowledge of contact center operations, functions and business processes\nAdvanced knowledge of Microsoft Excel\nStrong technical, analytical and problem-solving skills\nSuperior attention to detail with an eye for accuracy\nEffectively interact with employees at all levels and people from diverse backgrounds\nThe ability to adapt to change in an innovative and fast-paced environment\nStrong organizational skills and the ability to follow through on projects\nDemonstrated interpersonal and communication skills\nThe ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment\nThe ability to plan and monitor for results","description_format":"text","description_chars":2464,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing 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