{"id":1623291,"url":"https://alion.io/job/intouchcx-workforce-supervisor","title":"Workforce Supervisor","company":{"id":1795301,"name":"IntouchCX","domain":"intouchcx.com","url":"https://alion.io/company/intouchcx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":91,"open_postings":61,"ghost_share":0,"stale_share":0.361,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-05T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1944},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T08:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T23:21:16Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About the Job\n\nWe’re seeking a Workforce Supervisor to direct, manage, and supervise a team of Workforce Analysts and Specialists. The ideal candidate will be responsible for the team’s performance and development, and will ensure that team members are focused on the delivery of company goals and client operational expectations.\n\nAs Workforce Supervisor, You Will…\nEvaluate forecasting and capacity models to give recommendations for long term staffing needs\nProvide clear communication of the forecasted workload, changes, assumptions and inputs\nEscalate discrepancies in data to management with recommendations for action\nWork with business leadership to coordinate processes to meet the operational and strategic needs of the business\nAdvise on potential opportunities or hazards that affect the ability to meet strategic goals \nAnalyze proposals from WFM analysts’ related to staffing needs\nRespond to changes in the plan in a timely and accurate manner to ensure proper staffing levels are maintained\nAct as initial point of contact for all assigned projects on all scheduling concerns\nCoordinate and collaborate 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decision-making skills \nDemonstrated strong interpersonal and communication skills\nSuperior organizational skills and the ability to follow through\nAbility to work in a fast-paced, hectic & changing environment\nAbility to effectively interact with employees at all levels and people from diverse backgrounds\nAbility to think strategically \nAbility to plan and monitor for results","description_format":"text","description_chars":2488,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-01T20:52:45Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely 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