{"id":3036133,"url":"https://alion.io/job/intown-suites-guest-services-representative-13","title":"Guest Services Representative","company":{"id":2600669,"name":"InTown Suites","domain":"intownsuites.com","url":"https://alion.io/company/intownsuites","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Round Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":174000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T21:25:48Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T06:02:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nProperty Address:\n2006 Grand Avenue Parkway\nAustin, Texas 7872 8\nThe Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when the General Manager is not present.\nEssential Duties and Responsibilities:\nEnsures reservations are taken correctly and courteously \nRepresent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner \nMust be proficient in computer operating system \nAvailable at all times to deal with guest issues in a professional manner \nNotify General Manager or equivalent immediately of any guest, employee, or cash concerns \nProvide guidance to property staff as needed \nEnsure compliance of safety and security standards \nReports to Regional Operations Manager in General Manager’s absence \nResponsible for bank deposits in General Manager’s absence \nIdentify and follow up on life/safety issues and inspection issues \nNotify General Manager or equivalent immediately of any safety and/or security violations of policy \nLeave all desk and office areas in a clean and neat manner \nTake responsibility for ensuring that property is always clean and free of any trash and debris \nEssential Qualifications:\nPossess a valid driver’s license, current auto insurance and a functioning automobile \nAbility to read, understand, interpret information found in a variety of reports and other internal hotel information \nRead, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc. \nSufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc. \nGeneral computer proficiency \nPossess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.). \nPossess the knowledge and ability to perform a variety of front office and related positions in response to business needs \nAbility to compose and express thoughts concisely to ensure effective communication \nAbility and flexibility to work long hours on a regular basis and as business conditions demand \nAbility to manage multiple activities often in stressful situations with time constraints \nAbility to use time management skills to effectively get task accomplished \nAbility to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems \nWork Environment and Physical Requirements:\nIndoor work with hard and carpeted surfaces \nStanding for up to eight (8) hour shifts \nMust be able to remain in a stationary position 50% of the time \nOccasionally required to sit; climb, balance; stoop, kneel, crouch or crawl \nMust frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds \nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. \nExtensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery. \nMay be exposed to extreme weather conditions, cold, heat, rain if at an exterior property \nUse of computer terminal, which requires extensive eye contact with a video display terminal. \nThe person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations. \nTravel to other properties within the market and to the bank \nPerks & Benefits\nEasy to follow training programs & supportive team throughout the onboarding process \nHealth, dental, vision, life and disability insurance for full-time employees \n401k with company match \nPTO for full-time employees \nWeekly payroll \nElectronic Acknowledgement:\nWhen selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.\nDisclaimer:\nThe Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.","description_format":"text","description_chars":5320,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T21:25:48Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.943,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:4","wave","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/intown-suites-guest-services-representative-13","json_url":"https://alion.io/job/intown-suites-guest-services-representative-13.json","meta":{"generated_at":"2026-10-27T19:37:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2600669},"rest":"https://alion.io/mcp/rest/get_company?id=2600669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintown-suites-guest-services-representative-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintown-suites-guest-services-representative-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintown-suites-guest-services-representative-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intown-suites-guest-services-representative-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintown-suites-guest-services-representative-13"}]}