{"id":160121,"url":"https://alion.io/job/intralot-technical-support-specialist","title":"Technical Support Specialist","company":{"id":55626,"name":"Bally's Intralot","domain":"intralot.com","url":"https://alion.io/company/intralot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":93,"open_postings":41,"ghost_share":0,"stale_share":0.268,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hamburg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kibana","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2025-12-03T12:11:59Z","employer_posted_date":"2025-12-03","last_verified_at":"2026-10-27T11:26:26Z","board_verified":true,"closed_at":null,"days_open":328,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":327},"description":"Join Bally’s Intralot as a Technical Support Specialist!\n(based in Hamburg, Germany)\nYour Role:\nAs a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with strict German SLAs and compliance requirements.\nWhat you’ll do:\nAct as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed\n\nMaintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis\n\nCoordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction\n\nManage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English\n\nSupport small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.\n\nRequirements\nWhat Sets You Apart:\n3+ years of experience in technical support or as a service engineer, ideally in a tech/SaaS environments\n\nNative-level German & fluent English (B2-C1)\n\nStrong communication and customer service skills\n\nSolid understanding of Microsoft OS and Backoffice systems\n\nFamiliarity with Linux, SQL, Microservices, Kubernetes, Kibana is a plus\n\nAnalytical, problem-solving mindset\n\nWillingness to work in rotating shifts\n\nTeam player attitude\n\nHaving gained experience in the lottery/sports betting industry would be a great asset.\n\nWhy Join Us:\nA competitive compensation package combined with additional benefits.\nHybrid working model.\nPrivate Insurance for you and your family.\nModern facilities, parking inside, enticing restaurant and corporate bus.\nAn extensive training program upon induction and throughout employment.\nExceptional opportunities to learn and develop in a multinational environment.\nProspects for professional growth both locally and globally.\nOur Hiring Journey\nStep 1 → Intro chat with HR & your future team\nStep 2 → Final conversation to wrap things up\nUsually wrapped up within 2-3 weeks\nFriendly, clear, and respectful - just how we like our process.\nAbout Us\nBally’s Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens, aiming to drive strategic growth and global competitiveness across the globe. Combining Bally’s proven digital B2C expertise with INTRALOT’s longstanding leadership in regulated lottery gaming, Bally’s Intralot forms a uniquely positioned, independent global champion across online gaming, lottery, iLottery, and sports betting.\nAt Bally’s Intralot, our culture is guided by a shared set of values that shape the way we collaborate, innovate, and deliver for our partners and communities.\nWe Win as One, working collaboratively across teams, functions, and geographies to achieve common goals. We believe that success is built through trust, respect, and the collective strength of our people.\n\nWe are Powered by Curiosity, continuously seeking new ideas, insights, and perspectives. By encouraging learning and innovation, we challenge the status quo and strive to develop smarter, more effective solutions.\n\nWe bring Fun with Purpose, combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers, partners, and society.\n\nWe Embrace the Possibility, staying open to change and new opportunities. Through adaptability and forward thinking, we explore new paths for growth and innovation in an evolving industry.\n\nAbove all, we Guard the Game, upholding the highest standards of integrity, fairness, security, and responsible gaming. We are committed to protecting our players, partners, and the trust placed in our brand.\n\nEqual Opportunity Employer:\nWe celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!\nCompensation Transparency Statement\nIn accordance with applicable pay transparency requirements, the salary range indicated reflects the expected compensation band for the role. The final offer shall be determined following a comprehensive evaluation of the candidate’s experience, qualifications, skills, and overall contribution to the role, and may, where appropriately justified, be positioned outside the stated range, in alignment with internal pay equity, market conditions, according to the Company’s payroll procedures and applicable legal require","description_format":"text","description_chars":5009,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2025-12-03T12:11:59Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.254,"p_room":0.28,"age_days":327,"expected_fill_days":55,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/intralot-technical-support-specialist","json_url":"https://alion.io/job/intralot-technical-support-specialist.json","meta":{"generated_at":"2026-10-27T12:30:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":212,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55626},"rest":"https://alion.io/mcp/rest/get_company?id=55626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintralot-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintralot-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintralot-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intralot-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintralot-technical-support-specialist"}]}