{"id":687665,"url":"https://alion.io/job/intrepid-asia-customer-experience-representative-jogja-based","title":"Customer Experience Representative (Jogja-based)","company":{"id":54363,"name":"Intrepid Asia","domain":"intrepid.asia","url":"https://alion.io/company/intrepid-asia","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":44,"ghost_share":0,"stale_share":0.364,"repost_share":0.023,"time_to_fill_p50_days":32,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yogyakarta, Indonesia"],"countries":["ID"],"hiring_countries":["ID"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"closed","first_seen_at":"2026-09-24T11:48:18Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-08T04:09:09Z","board_verified":false,"closed_at":"2026-10-08T04:09:09Z","days_open":13,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":12},"description":"Who we are\nIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.\nWe are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.\nThe team you will be part of\nThe Customer Experience (CX) Team plays a critical role in delivering seamless customer experiences across our digital platforms. As the first point of contact for users through chat, the team manages real-time inquiries with speed, accuracy, and professionalism-resolving issues, answering questions, and guiding customers through their shopping journey. By combining strong product knowledge with a service-first mindset, the CX Team helps drive customer satisfaction & loyalty and business performance with operational efficiency at scal\nThe part you will play\nAs a Customer Experience Representative, you will be responsible for supporting managed shops by answering buyer inquiries through chat from different e-commerce platforms. You are expected to handle received conversations professionally, clearly, and concisely to provide real-time help and solutions.\nAs front-liners of the business, another critical component to this role is to be able to work closely with various internal and external departments that include, but are not limited to, Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment to make sure information and knowledge about the store, products, services, and promotions are updated for prime satisfaction of buyers.\nAs a Customer Experience Representative, you will:\nRespond to buyer inquiries in a timely and accurate manner via chat.\nIdentify the needs of buyers by asking relevant probing questions.\nAttend course refreshers to ensure knowledge about the products and promotions is up to date.\nAcknowledging and resolving buyer concerns and complaints.\nAnalyze and report product and promotion issues.\nUpdate internal databases with information about product issues and valuable discussions with buyers.\nMonitor buyer complaints and proactively initiate outbound chat to aid assistance.\nMaintain a positive, empathetic, and professional attitude toward customers.\nEnsure prime satisfaction of each buyer who reached out via chat.\nWhat we are looking for - the ideal profile\nMinimum of 2 years experience in Customer Service in a BPO or Captive Environment\nAbove Average English Communication Skills, both verbal and written\nAbove Average Typing Speed\nMinimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)\nProficient in MS Word and Excel as well as Google Sheets\nExcellent in Problem-Solving skills, Effective Listening, and Proactive\nAbility to multitask, prioritize, and manage time effectively\nAdvantage if has background or exposure to SEA E-Commerce Market\nIn return, you will be getting\nOperations in e-commerce is an incredibly dynamic field-marked by rapid replenishment cycles, tight fulfilment timelines, and major demand spikes during campaigns. It’s fast-paced, challenging, and comes with an undeniable adrenaline rush!\nIntrepid partners with leading international brands across categories such as FMCG, fashion, and electronics-each with its own unique operational needs. With multi-warehouse and omni-channel fulfilment solutions, we create the ultimate operations playground. It’s a complex, fast-paced environment with plenty to learn and tremendous satisfaction once mastered-offering strong potential for career growth and development.\nYou don't have to manage everything in Excel, we run a lot of processes on our advanced inhouse systems and automate where we can. Many of our warehouses are fully API integrated. Of course, being precise and good with numbers will help in any system.\nAs we are an international company, you will work with colleagues in country who 'own' running the daily operations and driving local improvement, supported by the senior expertise of our regional team to drive system innovation and process optimizations across countries, which creates a fantastic learning environment\nWe also offer\nBest of Both Worlds\nWe are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.\nCulture that Brings Out the Best\nAt Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.\nGrow Without Limits\nLearning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.\nRewarding You Right\nWe believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.\nNote: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties","description_format":"text","description_chars":7095,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Social Commerce"],"lifecycle":[{"event":"open","at":"2026-09-11T00:29:36Z"},{"event":"close","at":"2026-09-14T11:27:39Z"},{"event":"reopen","at":"2026-09-24T09:14:56Z"},{"event":"close","at":"2026-10-08T04:09:09Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/intrepid-asia-customer-experience-representative-jogja-based","json_url":"https://alion.io/job/intrepid-asia-customer-experience-representative-jogja-based.json","meta":{"generated_at":"2026-10-13T13:18:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54363},"rest":"https://alion.io/mcp/rest/get_company?id=54363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintrepid-asia-customer-experience-representative-jogja-based"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintrepid-asia-customer-experience-representative-jogja-based"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintrepid-asia-customer-experience-representative-jogja-based"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intrepid-asia-customer-experience-representative-jogja-based\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintrepid-asia-customer-experience-representative-jogja-based"}]}