{"id":1152925,"url":"https://alion.io/job/introw-customer-success-manager-2","title":"Customer Success Manager","company":{"id":679612,"name":"Introw","domain":"introw.io","url":"https://alion.io/company/introw","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ghent, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"n8n","optional":false},{"name":"HubSpot","optional":true},{"name":"LinkedIn","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-07T19:00:01Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-12T21:22:08Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?\nA problem-solver who ensures every customer gets maximum value from their investment?\nIf so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.\nAbout Introw\nIntrow is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.\nIn October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.\nAs we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.\nTasks\nLead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.\nProactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.\nBuild strong, trusted relationships with key stakeholders and act as an advocate for customer needs.\nCollaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.\nMonitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.\nIdentify and execute on expansion opportunities that grow customer value and contribute to revenue growth.\nOwn the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.\nDevelop and execute strategic account plans to maximize adoption, retention, and expansion.\nShare customer insights and feedback to influence product improvements and optimize the customer journey.\nChampion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.\nRequirements\nYou are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.\nYou are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.\nSaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.\nBonus: Bonus points if you have experience working with HubSpot or Salesforce\nBenefits\nOn top of a competitive salary, we offer the following benefits:\nMacbook Air and iPhone\nFully paid phone subscription\nHealthcare benefits plan\nMeal vouchers\nAwesome Introw merchandise\nTeam drinks and events\nReady to turn great relationships into long-term growth? 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