{"id":1262324,"url":"https://alion.io/job/intryc-customer-success-manager","title":"Customer Success Manager","company":{"id":3779144,"name":"Intryc","domain":"intryc.com","url":"https://alion.io/company/intryc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Intercom","optional":false},{"name":"Zendesk","optional":false},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-09-25T20:53:08Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T02:56:13Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Our Mission\nOur mission is to build the performance layer for the blended workforce: one standard, one system, where every human and AI agent is evaluated, coached, and improved together.\nToday, Intryc is the platform where fast-growing and enterprise companies evaluate and train their human and AI CX agents. Our customers automate ticket, call, chat, and email scoring, surface patterns and insights in minutes instead of weeks, and turn every finding into targeted training. We are trusted by multi-billion dollar companies and breakout startups including Deel, MaintainX, Preply, Blueground, Fyxer AI, and Ziina.\nBut quality assurance and training are the beachhead, not the destination. The customer service and experience tech landscape is broken: fragmented tools, siloed data, dashboards that describe problems without fixing them. We intend to replace it. Our ambition is that every customer conversation, whether handled by a person or a model, is measured, understood, and made better by Intryc. When AI is expected to do the work of the best humans, someone has to define what best means and hold everyone to it. That someone is us.\nAbout us\nBehind Intryc is a team of ex-Meta, Amazon, Revolut, Confluent, and Twitter operators who spent over seven years raising the bar for customer experience inside those companies. We lived the painfully manual, repetitive, error-prone reality of support QA firsthand. We built Intryc so CX teams can focus on what actually matters: their customers and their business goals.\nWe went through Y Combinator (S24), we are growing fast, and our US client base is growing fastest of all, which is why we are scaling our presence from our San Francisco HQ.\nOur Culture\nWe do not hide behind fancy titles or bureaucratic processes. We treat people equally and fairly and give them full freedom and autonomy to create something awesome. We back everything with data and logic. We make mistakes, learn from them, and move on. It is all about getting stuff done and owning what you do.\nWe maintain an extremely high talent density and we do not lower the bar for anything or anyone. We look for smart, ambitious, paranoid people who care deeply about their work and about other human beings. What we offer in return is high agency, real ownership, and real risk and reward.\nOur Values\nFired up and Get Shit Done\nCustomer obsessed\nBe open, transparent, and accountable\nBe smart, humble, and empathetic\nBe frugal\nTake action if the outcome is reversible\nWhy This Role Matters\nWe’ve 10x’d revenue in the past year and are on track to triple it this year. Now, we’re expanding our Customer Success Team with someone who will not only support our customers, but help define what customer success should look like in an AI-powered world.\nThis isn’t a checkbox CSM role. It’s for someone who’s curious, emotionally intelligent, and ready to build deep relationships with customers while becoming an expert of our product and the industry we operate in:\nWhat We’re Looking For\n2+ years in a customer-facing role: Customer Success, Account Management, Onboarding, or Support.\nExperience working with B2B SaaS products, ideally in a fast-moving startup environment and had past support or quality assurance roles.\nProven ability to support a portfolio of customers, drive product adoption, and support our customers’ use case evolution every day.\nStrong written and verbal communication skills-you know how to guide customers, not just support them.\nComfortable working with technical products or learning new tools quickly.\nBonus: familiarity with AI tools, support platforms (e.g. Zendesk, Intercom), or QA workflows.\nWhat You’ll Do\nBe the main point of contact for a portfolio of customers-from onboarding to ongoing value delivery.\nLearn the ins and outs of our product so you can help customers get the most out of it.\nUnderstand customers’ goals, challenges, and workflows, and help them succeed on their terms.\nWork closely with our product and engineering teams to share feedback and drive improvements.\nCreate playbooks and processes for how we do CS at Intryc-you’re building the foundation.\nBecome an expert in AI prompting (no, really-we’ll teach you).\nWhat Will Set You Apart\nYou’re deeply curious. You want to know how things work and why they break.\nYou’re driven by purpose, not ego. Helping customers succeed genuinely excites you.\nYou have strong emotional intelligence. You’re great at understanding different perspectives and communicating clearly-fast.\nYou’re proactive. You don’t wait for permission to fix something or move something forward.\nYou’ve worked in customer-facing roles before (CS, AM, support, onboarding), ideally in a fast-moving startup.\nWhat You’ll Get\nCompetitive compensation & equity.\nA small, incredibly talented, and ambitious team you’ll learn a lot from.\nOwnership over your work and a clear path to growth.\nEarly-stage startup energy (you'll wear multiple hats and make real impact).\nThe opportunity to shape how companies measure and improve customer support forever.\nBenefits\nRemote first policy with 25 days of holiday a year plus bank holidays.\nPension plan.\nPrivate health insurance.\nWe’ll arm you with all of the latest tech equipment.\nIntro call with the CEO\nIntro call with CPO\nIntro with Founding CSA\nHome task\nOffer","description_format":"text","description_chars":5303,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T20:53:08Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":50,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/intryc-customer-success-manager","json_url":"https://alion.io/job/intryc-customer-success-manager.json","meta":{"generated_at":"2026-10-01T11:01:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2346,"day_limit":5000,"remaining_today":2654,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}