{"id":754428,"url":"https://alion.io/job/intuitionmachines-senior-technical-support-engineer-cybersecurity-saas","title":"Senior Technical Support Engineer - Cybersecurity SaaS","company":{"id":678705,"name":"Intuition Machines","domain":"intuitionmachines.com","url":"https://alion.io/company/intuitionmachines","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":50,"open_postings":18,"ghost_share":0.833,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PL","RO","AR","BR","ID","PH"],"hiring_countries_total":6,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":72000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"ClickHouse","optional":true},{"name":"Grafana","optional":true},{"name":"Machine Learning","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2024-11-22T00:00:00Z","employer_posted_date":"2024-11-22","last_verified_at":"2026-11-01T23:05:19Z","board_verified":true,"closed_at":null,"days_open":710,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":709},"description":"Intuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.\nAs a Senior Technical Support Engineer, you’ll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements.\nUsing AI: Coding agents are indisputably useful tools. We provide access to the top 3 models, and were early adopters of evals-first development flows. Familiarity with coding using agents is part of all interviews. However, reliability and correctness are critical for us. You will need to read and understand every line of code with your name on it, and it will be reviewed by both people and machines.\nWhat you will do:\nTroubleshoot complex backend and frontend issues for enterprise customers.\nWork with Engineering, Product, and Security teams to find root causes and implement solutions.\nHelp improve the product by debugging, prototyping, or building small automation tools.\nApply web security, bot mitigation, and fraud prevention knowledge to support customers.\nMentor other support engineers and enhance team processes and documentation.\nBuild strong customer relationships through clear, proactive communication.\nWhat we are looking for:\n5+ years in software engineering or technical support with strong coding experience.\nProficiency in Python, JavaScript, HTML, and CSS.\nExperience with distributed systems, web security, and large-scale applications.\nStrong problem-solving skills and attention to detail.\nExcellent communication and collaboration skills.\nFamiliarity with support systems, ticketing tools, or automation/scripting is a plus.\nNice to have:\nExperience with Grafana, SQL, ClickHouse, Redash, or supporting enterprise clients.\nWhat we offer:\nFully remote position with flexible working hours.\nAn inspiring team of colleagues spread all over the world.\nPleasant, modern development and deployment workflows: ship early, ship often.\nHigh impact: lots of users, happy customers, high growth, and cutting edge R&D.\nFlat organization, direct interaction with customer teams.\nWe celebrate equality of opportunity and are committed to creating an inclusive environment for all team members. Join us as we transform cybersecurity, user privacy, and machine learning online!\nPlease note that all positions require pre-employment screening, including third-party verification of work history, education, and identity, as well as a final in-person interview and identity verification step, which will be conducted in your country of residence.","description_format":"text","description_chars":2922,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"},{"name":"Romania","iso":"RO","kind":"country"},{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Indonesia","iso":"ID","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Software","Information Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-09-11T16:44:18Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.125,"p_room":0.28,"age_days":709,"expected_fill_days":29,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/intuitionmachines-senior-technical-support-engineer-cybersecurity-saas","json_url":"https://alion.io/job/intuitionmachines-senior-technical-support-engineer-cybersecurity-saas.json","meta":{"generated_at":"2026-11-02T01:15:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678705},"rest":"https://alion.io/mcp/rest/get_company?id=678705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintuitionmachines-senior-technical-support-engineer-cybersecurity-saas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintuitionmachines-senior-technical-support-engineer-cybersecurity-saas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintuitionmachines-senior-technical-support-engineer-cybersecurity-saas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intuitionmachines-senior-technical-support-engineer-cybersecurity-saas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintuitionmachines-senior-technical-support-engineer-cybersecurity-saas"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":754428}},{"tool":"search_jobs","arguments":{"company":"intuitionmachines.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":754428},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}