{"id":972192,"url":"https://alion.io/job/intuitive-surgical-customer-trainer-3","title":"Customer Trainer","company":{"id":3128,"name":"Intuitive Surgical","domain":"intuitive.com","url":"https://alion.io/company/intuitive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":64,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":155000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":826},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Matter","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-16T07:08:58Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-05T11:02:14Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.\nAs a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.\nIntuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.\nPassionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.\n Primary Function of Position\nThe Customer Trainer will report directly to the Customer Training Manager, or equivalent and above, within their respective region. This professional training position involves conducting technical training on the da Vinci system and facilitating physician-led training for surgeons in various specialties such as urology, gynecology, general surgery, and cardiothoracic surgery, as well as training for first assistants and operating room staff. The Customer Trainer actively engages in the continuous improvement of training programs and supports customer training, engineering, and training research initiatives.\nEssential Job Duties\nConduct da Vinci surgical system training programs for surgical teams at designated training centers and other centers as needed.\n\nLead and support specialty training programs and academic events, including addressing the needs of educator-side surgeons and course participants.\n\nConduct surveys for data collection and measure program effectiveness.\n\nServe as a domain expert in internal projects.\n\nDevelop new products.\n\nDevelop training materials/protocols.\n\nEngage in training research initiatives.\n\nCollaborate with training teams to improve existing training programs with creativity, reliability, and flexibility.\n\nProvide training to sales representatives so they can conduct in-service and system technology skill development activities with customers for new and existing products.\n\nProvide occasional support for the da Vinci system within the operating room.\n\nTroubleshoot and provide maintenance support for the da Vinci surgical system at the training center.\n\nManage logistics, inventory, and training calendar at the training center.\n\nMaintain all equipment, including cleaning and sterilization of instruments and accessories.\n\nSupport good relationships between external training center stakeholders and ISI leadership.\n\nContribute to achieving organizational quarterly goals.\n\nDevelop capabilities related to:\n\nDa Vinci system technology.\n\nApplications and advanced technology of the Da Vinci system.\n\nOperating room efficiency.\n\nTraining pathway processes.\n\nTraining/coaching methods/methodologies.\n\nSupport all DaVinci activities as assigned\n\nMaster processes and make recommendations to improve overall team efficiency\n\nMaintain critical documentation for standard operating procedures for key processes\n\nContribute in Develop training courses on Intuitive platforms and other subjects as required\n\nand deliver training courses on Intuitive platforms and other subjects as required\n\nServe as a key stakeholder with Services management to identify and prioritize training needs\n\nAssist with defining and managing the training & certification criteria that ensures a firm foundation for those directly and indirectly supporting Services Intuitive Platforms\n\nParticipate in all phases of learning projects, including, analysis, design, development, implementation, & evaluation\n\nProactively communicate task and project status to internal and external stakeholders\n\nParticipate in needs analysis to determine training needs within the organization\n\nWork with Subject Matter Experts (SMEs) to identify and capture learning content\n\nContribute to the Design and develop of training content that engages learners and aligns with identified outcomes\n\nCollaborate with multimedia team to create or modify media assets to support instructional needs\n\nContribute to the Development of eLearning, videos, instructor led, blended learning, and virtual training curriculums\n\nConduct assessments and evaluations as defined by course protocol\n\nParticipate in process improvement efforts\n\nMentor new hires and on-board cross-functional teammates\n\nMaintain critical documentation for standard operating procedures\n\n Required Skills and Experience\n3-5 years of experience in a healthcare-related company or equivalent experience.\n\nProfessional training experience is preferred.\n\nClinical and/or operating room experience is preferred.\n\nHigh ability and excellent problem-solving skills.\n\nSolid capability and independent action within the organization.\n\nEthical approach to professional work.\n\nSolution-oriented.\n\nExcellent communication skills, both verbal and written.\n\nExcellent interpersonal skills.\n\nKnowledge of adult learning principles is preferred.\n\nHigh ability to learn in a fast-paced environment.\n\nExperience with medical devices is preferred.\n\nCommitment to self-development.\n\nAbility to work as part of a team.\n\nFlexibility regarding working hours.\n\nAble to accept up to 25% travel ratio.\n\nA history of self-directed learning to explore new technologies and skills that improved their personal and team effectiveness\n\nComfort with and proven ability to facilitate group and ad hoc training content\n\nExperience with project management and working as a cross functional team member\n\nA proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion\n\nFamiliar with adult learning methodologies\n\nAbility to self-manage multiple development projects and deadlines\n\nProven ability to develop and implement new processes to support evolving business needs\n\nAbility to analyze complex situations and collaborate to find creative solutions.\n\nDemonstrated ability to work creatively amidst competing priorities to deliver programs on-time\n\nExcellent organizational skills and ability to multi-task\n\nSelf-starter with ability to take ownership of responsibilities with minimal direction\n\nDemonstrated ability to learn and adapt quickly in a dynamic environment\n\nSuperior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups\n\nExperience in MS Office Suite preferred. Working knowledge of CRM and ERP systems - SFDC and SAP a plus. Experience with database applications preferred\n\nRequired Education and Training\nBachelor’s degree or higher. A degree in clinical or health sciences, healthcare management, engineering, business administration, communication, or education is desirable.\n\n Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.\n당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.\n본 직책은 사업상 필요 및/또는 선정된 후보자의 경험, 지식 및 기술에 따라 여기 명시된 직급과 다른 직급으로 채용될 수 있습니다.\n급여 및 보수는 관련 법률에 따라, 주로 채용이 이루어진 직급 및 후보자의 자격 요건을 기준으로 결정됩니다.","description_format":"text","description_chars":7756,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Korea","iso":"KR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical & Healthcare Robotics"],"lifecycle":[{"event":"open","at":"2026-09-16T18:40:54Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.565,"p_room":0.36,"age_days":49,"expected_fill_days":29,"reasons":["conf:0","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/intuitive-surgical-customer-trainer-3","json_url":"https://alion.io/job/intuitive-surgical-customer-trainer-3.json","meta":{"generated_at":"2026-11-05T12:50:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3128},"rest":"https://alion.io/mcp/rest/get_company?id=3128"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintuitive-surgical-customer-trainer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintuitive-surgical-customer-trainer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintuitive-surgical-customer-trainer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intuitive-surgical-customer-trainer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintuitive-surgical-customer-trainer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":972192}},{"tool":"search_jobs","arguments":{"company":"intuitive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":972192},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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