{"id":3534485,"url":"https://alion.io/job/intuitive-surgical-customer-trainer-9","title":"Customer Trainer","company":{"id":3128,"name":"Intuitive Surgical","domain":"intuitive.com","url":"https://alion.io/company/intuitive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":174000,"period":"year","method":"role_country_seniority_unknown","sample_n":3356},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T14:57:55Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T23:48:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.\nWe’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.\nThe problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.\nIf you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.\n Primary Function of the Position:\nThe Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.\nEssential Job Duties\nConduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers\nLead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants\nConduct surveys to gather data and measure program effectiveness\nAct as subject matter expert for internal projects, as neededNew product development\nTraining material/ protocol development\nTraining research initiatives\n\nWork with the Training team in a creative, dependable, and flexible manner to improve existing training programs\nTrain the sales force to conduct in-services and system technology skills development activities with customers on new and established products\nOccasional support of the da Vinci® System in a hospital operating room\nSupport da Vinci® Surgical System troubleshooting and maintenance at the training center\nManage training center logistics, inventory and training calendars\nMaintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories \nSupport positive relationships between external training center personnel and ISI management\nContribute to the organization’s quarterly goal achievements\nDevelop competency in the following:da Vinci® System Technology\nda Vinci® System applications and advanced technology\nOR Efficiency\nTraining Pathway process\nTraining/coaching techniques/methodologies\n\n Required Skills and Experience\nHigh capacity and excellent problem solving skills\nSolid organizational skills and ability to operate independently\nProfessional work ethic\nSolution oriented\nExcellent oral and written communication skills\nStrong interpersonal skills\nHigh capacity to learn in a fast paced environment\nCommitment to self-development\nAbility to work in a team environment\nAbility to be flexible with hours of operation\nAbility to travel up to 30%\nRequired Education and Training\nBachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education\nNote: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.\nWorking Conditions\nAbility to sit or stand for multiple hours.\nAbility to lift up to 50 lbs.\nPreferred Skills and Experience\nKnowledge of adult learning principles\nMedical-device experience\nProfessional Training experience\nClinical and/or operating room experience\n Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nThis position may be filled at a different job level than listed here depending on\nbusiness need and/or on the selected candidate’s experience, knowledge and skills.\nCompensation will be based primarily on the job level at which the role is filled and the\ncandidate’s qualifications, consistent with applicable law.\nAccommodation & Accessibility Notice:\nIntuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at .\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. 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