{"id":2864118,"url":"https://alion.io/job/intuitive-surgical-field-service-engineer-2-2nd-shift-2","title":"Field Service Engineer 2 - 2nd Shift","company":{"id":3128,"name":"Intuitive Surgical","domain":"intuitive.com","url":"https://alion.io/company/intuitive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":73,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashua, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4621},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-19T13:49:17Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T04:49:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This is a newly introduced shift offering at Intuitive, designed to expand our support coverage\nand provide greater flexibility for our customers and teams. The role requires up to 75%\novernight travel, both within and outside your assigned territory, depending on evolving\nbusiness needs.\nSecond Shift FSEs will operate Monday through Friday, with working hours generally falling\nbetween 2:00 p.m. and 11:00 p.m. This shift supports late-day procedures, extended\ntroubleshooting windows, and after-hours requests, ensuring seamless service across time\nzones.\nWeekend Traveler FSSEs will work extended shifts, typically 10:00 a.m. to 9:00 p.m. on Fridays\nand Mondays, and either 7:00 a.m. to 6:00 p.m. or 10:00 a.m. to 9:00 p.m. on Saturdays and\nSundays. This role is ideal for individuals who thrive in a fast-paced, dynamic environment and\nare eager to support the mission of providing uninterrupted patient care.\nPrimary Function of Position\nAs a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team,\nresponsible for the installation, support, troubleshooting, repair, and maintenance of all our\nproducts within your management designated area of responsibility. Your primary focus will be\nto ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands\nexpertise in electro-mechanical systems, acquired through\nspecialized training, as well as exceptional customer service and\ncommunication skills. As a Field Service Engineer 2, you will have\nthe opportunity to work closely with our valued customers, providing technical expertise,\nresolving issues, and delivering outstanding support. Join us in our commitment to excellence\nand innovation as we continue to revolutionize the industry.\nEssential Job Duties\nUnderstand and comply with all department and company policies\nProvide management with a quarterly review and assessment of your assigned area of\nresponsibility\nProficiency in accurately documenting service activities, maintaining records, and\nproviding comprehensive reports to stakeholders\nComplete all administrative tasks in the required time frame\nProvide technical support to end-users and other Intuitive employees\nConduct training sessions at Intuitive facilities, training centers, and hospitals\nPerform various scheduled maintenance activities such as system inspections,\npreventive maintenance, software updates, system recalls, field actions, and upgrades\nTroubleshoot, diagnose, and repair all Intuitive products and associated equipment in\naccordance with procedures and within designated timeframes\nCoordinate and perform system and hardware delivery and installation\nCompetent in knowledge and implementation of O.R. protocol and HIPAA standards\nComplete all administrative duties, which include, but not limited to; Spare parts\ninventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc.\nwithin specified timeframes\nMaintain all Intuitive-provided items, such as issued tools, calibrated tool sets,\nemployee vehicles, laptops, iPads, and other company-owned assets\nSupport and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales\nteams with trade show support, assist Genesis teams with sterile reprocessing training,\nprovide hospital contacts to other Intuitive teams, etc…\nProvide feedback to HQ and take part in continuous improvement projects as required\nto improve processes and identify efficiencies\nComplete all required or assigned training, including equipment training for all Intuitive\nproducts, Intuitive Surgical University classes, and professional development courses as\ndirected by management\nManage all aspects of your assigned area of responsibility, including responding to\ncustomer needs, maintaining system install base configurations, customer contacts,\nestablishing a rapport with assigned customer base, and providing support for customer\ntraining and events\n Required Skills and Experience\nDemonstrated ability to work effectively as part of a team, collaborating with\ncolleagues, customers, and other stakeholders to achieve common goals\nDemonstrated ability to identify, analyze, and resolve technical issues efficiently,\nutilizing strong problem-solving skills and critical thinking abilities\nStrong time management skills with the ability to prioritize\ntasks, meet deadlines, and handle multiple assignments\nsimultaneously while maintaining attention to detail\nAbility to Travel up to 75% and within the travel and\nexpense policy as required by management to fulfill the specific needs of the role\nWillingness to perform ad hoc tasks assigned by management\nReside within a reasonable distance, typically within 30 miles, of the assigned territory\nlocation or other designated area as required by management to fulfill the specific\nneeds of the role\nAbility to work a flex shift, second shift, or other type of shift as required by\nmanagement to fulfill the specific needs of the role\nDemonstrate individual characteristics expected of Intuitive personnel (eg. Character,\ncapacity, energy, experience)\nWorking Conditions\nAbility to lift 75 lbs. and move wheeled objects up to 1,200 lbs.\nClean driving record\nAbility to obtain and maintain Vendor Credentialing approval for access to operating\nrooms\nCompliance with all necessary vaccination requirements as mandated by the vendor\ncredentialing process\nPreferred Skills and Experience (As applicable - Specific skills, knowledge, and experience that are not\nrequired to perform the job, but are desirable to have)\nMinimum 1-3 years of Field Service Experience preferred\nMinimum of an Associate’s degree in related field or equivalent training/experience\npreferred\nProven track record of troubleshooting electro-mechanical systems required\nGood written and oral communication skills\nGeneral computer skills\nComfortable working off hours with limited support\nExcellent administrative and record keeping skills\nDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nThis position may be filled at a different job level than listed here depending on\nbusiness need and/or on the selected candidate’s experience, knowledge and skills.\nCompensation will be based primarily on the job level at which the role is filled and the\ncandidate’s qualifications, consistent with applicable law.\nAccommodation & Accessibility Notice:\nIntuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at .\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.","description_format":"text","description_chars":8848,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical & Healthcare Robotics"],"lifecycle":[{"event":"open","at":"2026-10-19T17:09:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 251 · green card filings: 131","filings_12m":251,"filings_prev_12m":325,"green_card_filings_12m":131,"median_offered_wage_usd":158521,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/intuitive-surgical-field-service-engineer-2-2nd-shift-2","json_url":"https://alion.io/job/intuitive-surgical-field-service-engineer-2-2nd-shift-2.json","meta":{"generated_at":"2026-10-24T07:01:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3128},"rest":"https://alion.io/mcp/rest/get_company?id=3128"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintuitive-surgical-field-service-engineer-2-2nd-shift-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintuitive-surgical-field-service-engineer-2-2nd-shift-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintuitive-surgical-field-service-engineer-2-2nd-shift-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intuitive-surgical-field-service-engineer-2-2nd-shift-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintuitive-surgical-field-service-engineer-2-2nd-shift-2"}]}