{"id":3685446,"url":"https://alion.io/job/intuitive-surgical-field-service-engineer-2-2nd-shift-3","title":"Field Service Engineer 2 - 2nd Shift","company":{"id":3128,"name":"Intuitive Surgical","domain":"intuitive.com","url":"https://alion.io/company/intuitive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":61,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-11-03T14:21:25Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T19:27:32Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.\nWe’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.\nThe problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.\nIf you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.\n Primary Function of Position\nThis position will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in\ntheir assigned territory ensuring all service agreements and warranty obligations are fulfilled and\nexceeding customer expectations. This requires expertise in electro-mechanical systems, specialized\ntraining, as well as excellent customer service and communication skills.\nEssential Job Duties\nPerform all types of scheduled maintenance activities for your assigned territory including, but\nnot limited to; system inspections, preventive maintenance, software updates, system recalls,\nfield actions, and upgrades\nTroubleshoot, diagnose, and repair all Intuitive products and associated equipment within your\nspecified territory in accordance with procedures and within designated timeframes.\nCoordinate and perform system and hardware delivery and installation.\nCompetent in knowledge and implementation of O.R. protocol and HIPAA standards.\nComplete all administrative duties, which include but not limited to; Spare parts inventory, Field\nActivity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed\ntimeframes\nMaintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee\nvehicle, laptops, iPads, and any other company owned or issued assets\nSupport Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with\ntrade show support as required, assist Genesis teams with sterile reprocessing training as\nrequired, provide hospital contacts to other Intuitive teams as required, etc\nProvide feedback to HQ and take part in continuous improvement projects as required to\nimprove processes and find efficiencies\nComplete all required training items to include, but not limited to; equipment training for all\nIntuitive products in your assigned territory, Intuitive Surgical University classes as required, and\nprofessional development courses as required by management\nMaintain all aspects of your assigned territory to include, but not\nlimited to; responding to customer needs, maintaining system\nIbase configurations, customer contacts, establishing a rapport\nwith assigned customer base, supporting customer training and events as required\nProvide technical support to end-users and other Intuitive employees\nConduct training sessions at ISI, training centers and hospitals\nUnderstand and comply with all department and company policies\nProvide management with a quarterly territory review and assessment\nComplete all administrative tasks in the required time frame\nAbility to Travel ~60% within the travel and expense policy Ad hoc tasks assigned by\nmanagement\nReside within 30 miles of assigned territory location\nWilling to work a flex shift, second shift, or other type of shift as required by territory assignment\nand management\nDemonstrate individual characteristics expected of Intuitive personnel (e.g. Character, capacity,\nenergy, experience)\n Required Skills and Experience\nGood written and oral communication skills\nGeneral computer skills\nStrong administrative and record keeping skills\nClean driving record\nRequired Education and Training\nAssociate’s degree in related field or equivalent training/experience preferred\nWorking Conditions\nAbility to lift 75 lbs. and move wheeled objects up to 1,200 lbs.\nPreferred Skills and Experience\n1-3 years of Field Service Experience preferred\nProven track record of troubleshooting electro-mechanical systems preferred\nDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nThis position may be filled at a different job level than listed here depending on\nbusiness need and/or on the selected candidate’s experience, knowledge and skills.\nCompensation will be based primarily on the job level at which the role is filled and the\ncandidate’s qualifications, consistent with applicable law.\nAccommodation & Accessibility Notice:\nIntuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at .\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. 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