{"id":258719,"url":"https://alion.io/job/intuitive-surgical-field-service-engineer-5","title":"Field Service Engineer","company":{"id":3128,"name":"Intuitive Surgical","domain":"intuitive.com","url":"https://alion.io/company/intuitive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Kaohsiung, Taiwan"],"countries":["TW"],"hiring_countries":["US","TW"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6902},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-07-14T22:36:25Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-10-31T16:33:38Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":108},"description":"At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.\nAs a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.\nIntuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.\nPassionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.\n Roles & Responsibilities\nPerform all types of scheduled maintenance activities for assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades.\nTroubleshoot, diagnose, and repair da Vinci® Surgical System and associated equipment within specified territory in accordance with procedures and within designated timeframes.\nCoordinate and perform system and hardware delivery and installation.\nCompetent in knowledge and implementation of O.R. protocol and HIPAA standards.\nComplete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes.\nMaintain all Intuitive provided items to include; issued tooling, calibrated tool sets, laptops, iPads, and any other company owned or issued assets.\nSupport Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support, provide hospital contacts to other Intuitive teams, etc.\nProvide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies\nComplete all required training items to include, but not limited to; equipment training for da Vinci® Surgical System in assigned territory, Intuitive Surgical University classes, and professional development courses as required by management\nMaintain all aspects of assigned territory to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, supporting customer training and events as required.\nConduct site visit, verify through visit checklist if the hospital CSSD “Central Sterile Supply Department” fulfill all ISI requirements for I&A reprocessing handling. Provide customer with all reprocessing requirements for safe and qualitative reprocessing handling.\nProvide customer training on new I&A release requiring new reprocessing method or directives on new cleaning methods available.\nSupport customer I&A complains, conduct failure analysis, provide adequate customer feedback, engage customer training to improve safety and reliability according to Intuitive I&A reprocessing standards.\nUnderstand and comply with all department and company policies.\nProvide management with a quarterly territory review and assessment.\nAd hoc tasks assigned by management.\n Skills, Experience, Education, & Training\nCollege degree in biomedical engineering, mechanical engineering\nor college of engineering preferred\n3+ years of experience as a Field Service Engineer in the medical device industry\nStrong written and oral communication skills\nExcellent interpersonal skills\nStrong administrative and record keeping skills\nStrong knowledge of Operating Room protocol\nTrack record of solid customer relationships with Surgeons and Hospital staff\nProven track record in providing training support\nWell versed at presenting the value proposition of service offerings\nProven ability to independently troubleshoot complex electro-mechanical systems\nAn ability to travel up to 40%, dependent upon account distribution\nAble to work on-call hours to address urgent issues\nIntuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nThis position may be filled at a different job level than listed here depending on\nbusiness need and/or on the selected candidate’s experience, knowledge and skills.\nCompensation will be based primarily on the job level at which the role is filled and the\ncandidate’s qualifications, consistent with applicable law.","description_format":"text","description_chars":6469,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical & Healthcare Robotics"],"lifecycle":[{"event":"open","at":"2026-09-05T11:36:12Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.271,"p_room":0.28,"age_days":108,"expected_fill_days":29,"reasons":["conf:0","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/intuitive-surgical-field-service-engineer-5","json_url":"https://alion.io/job/intuitive-surgical-field-service-engineer-5.json","meta":{"generated_at":"2026-10-31T19:25:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3128},"rest":"https://alion.io/mcp/rest/get_company?id=3128"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintuitive-surgical-field-service-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintuitive-surgical-field-service-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintuitive-surgical-field-service-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intuitive-surgical-field-service-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintuitive-surgical-field-service-engineer-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":258719}},{"tool":"search_jobs","arguments":{"company":"intuitive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":258719},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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