{"id":2182678,"url":"https://alion.io/job/intuitive-surgical-field-service-manager-2nd-shift","title":"Field Service Manager - 2nd Shift","company":{"id":3128,"name":"Intuitive Surgical","domain":"intuitive.com","url":"https://alion.io/company/intuitive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":73,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunnyvale, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":119000,"max_usd":236000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":334},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-09T13:48:24Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-27T19:07:31Z","board_verified":false,"closed_at":"2026-10-27T19:07:31Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.\nWe’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.\nThe problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.\nIf you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.\n Primary Function of Position:\nAs a key people and team leader within Intuitive, the Field Service Manager is responsible for ensuring\nIntuitive delivers exceptional, timely service to customers through the coordination of all Service-related\nactivities within their Region. Field Service Managers provide strong management and leadership of\nfield-based direct reports and coordination of their activities with other customer-facing and back-office\nteam members. Their teams consistently deliver exceptional service while achieving results by the most\nefficient and cost-effective means possible. The Field Service Manager spends time in the field visiting\nwith customers and team members to coach and mentor employees, reinforce strong customer\nrelationships, and identify opportunities to improve the Customer Experience. The individual in this role\nmust demonstrate a high degree of business ownership, exceptional customer service, and strong\ncommunication skills.\nRoles and Responsibilities:\nIdentify and attract talented employees who raise the bar for the team\nCoach and develop employees to improve their impact and achieve their potential\nCreate synergistic, collaborative team environments encouraging trust, respect and cooperation\namong team members\nDemonstrate ability to consistently deliver results\nUse data and metrics to track progress towards and achievement of desired results, and\ncontinuously evaluate and communicate business health\nCommunicate team performance to management through metrics\nMonitor the use of resources and proactively recommend adjustments when suboptimal\nDemonstrate strong, consistent knowledge of the day-to-day activities of their team, and how\nthose activities support the organization’s strategy and goals\nEnsure team’s work product is of the highest standards of quality, meeting customer needs and\nall regulatory/contractual obligations\nEnsure all Service Contract obligations and commitments are met and adhered to, and the value\nof Intuitive Service is communicated to and understood by customers\nProvide additional escalation support to resolve key account/customer issues are resolved\nexpeditiously and effectively\nEnsure all documentation is submitted and accurate within customer management, employee\nmanagement, and quality management systems.\nWork collaboratively with commercial and ecosystem partners, both internal and external, to\nensure customer expectations are achieved\nWork with Senior Field Service Leadership team on process improvement projects to maximize\nefficiency, productivity, and performance.\n Skills, Experience, Education, & Training:\nBachelor’s Degree preferred in mechanical, biomedical, electronics engineering, or equivalent\n5 years hands-on field experience working as a field service representative\n3 years as a manager in the medical industry or equivalent preferred\nFamiliarity of hospital operating room protocols, anatomic terminology and knowledge a plus\nAbility to multi-task and adapt to change without losing focus of priorities\nStrong communication, influence, leadership, conflict management and negotiation skills\nCapable of working effectively in cross-functional project teams\nMust possess strong attention-to-detail, individual initiative, and sense of ownership\nAbility to prioritize and smoothly manage multiple competing deadlines and tasks\nExcellent written and verbal communication skills\nHighly ethical, highly energetic character, with a desire to help customers\nProficient knowledge with computers and standard software applications\nAbility to travel 50% - 75%\nIntuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities\nto all qualified applicants and employees, and prohibit discrimination and harassment of any type,\nwithout regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age,\nreligion, protected veteran or disability status, genetic information or any other status protected under\nfederal, state, or local applicable laws.\nWe will consider for employment-qualified applicants with arrest and conviction records in accordance\nwith fair chance laws.\nWe are an AA/EEO/Veterans/Disabled employer\n Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nThis position may be filled at a different job level than listed here depending on\nbusiness need and/or on the selected candidate’s experience, knowledge and skills.\nCompensation will be based primarily on the job level at which the role is filled and the\ncandidate’s qualifications, consistent with applicable law.\nAccommodation & Accessibility Notice:\nIntuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at .\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.","description_format":"text","description_chars":8006,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical & Healthcare Robotics"],"lifecycle":[{"event":"open","at":"2026-10-09T15:20:17Z"},{"event":"close","at":"2026-10-27T19:07:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 251 · green card filings: 131","filings_12m":251,"filings_prev_12m":325,"green_card_filings_12m":131,"median_offered_wage_usd":158521,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/intuitive-surgical-field-service-manager-2nd-shift","json_url":"https://alion.io/job/intuitive-surgical-field-service-manager-2nd-shift.json","meta":{"generated_at":"2026-10-27T22:22:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3128},"rest":"https://alion.io/mcp/rest/get_company?id=3128"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintuitive-surgical-field-service-manager-2nd-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintuitive-surgical-field-service-manager-2nd-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintuitive-surgical-field-service-manager-2nd-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intuitive-surgical-field-service-manager-2nd-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintuitive-surgical-field-service-manager-2nd-shift"}]}