{"id":2656367,"url":"https://alion.io/job/intuitive-surgical-product-manager-serviceability","title":"Product Manager, Serviceability","company":{"id":3128,"name":"Intuitive Surgical","domain":"intuitive.com","url":"https://alion.io/company/intuitive","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":65,"ghost_share":0,"stale_share":0.985,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunnyvale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":205000,"max_usd":380000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2761},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T20:03:28Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-03T10:19:28Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.\nWe’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.\nThe problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.\nIf you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.\n Primary Function of Position\nThis role will report to the Director of Product Management, Global Services. The Product Manager for Serviceability plays a key role in Global Services Solutions by supporting design for serviceability (DFS) strategy and delivering service user requirements for Intuitive products. Initially, this role will support Digital and other products upstream. Over time, the products supported by this role may change, aligned to critical priorities. This individual will assess service needs, gather internal and customer feedback, identify unmet opportunities, and prioritize opportunities and improvements to design for serviceability. The individual will support design for serviceability for both current products and new product development.\nEssential Job Duties\nOperate as the Product Manager for DFS strategy and service user requirements for new product and sustaining development to ensure efficient, scalable, and customer-centric methods for installing, configuring, diagnosing, troubleshooting, monitoring, repairing, maintaining, and upgrading software and hardware.\nLeverage analytics and financial evaluation to assess serviceability opportunities and prioritize focus across the evolving product portfolio and global customer base\nDevelop DFS business cases that demonstrate desirability, viability, feasibility, and ROI for the proposed solution. Partner with leadership to secure support and funding from relevant stakeholders and leadership.\nPartner cross-functionally with Services PMO, Services and platform Product Management, Product Support Engineering, Product Development Engineering, Product Performance Engineering, Global Services stakeholders, and other technical experts to develop business cases that support serviceability requirements and inform upstream design decisions\nEngage with Service teams to gather, prioritize, and act on design for serviceability feedback\nDevelop serviceability roadmaps that support planned serviceability requirements and advance design for serviceability strategy\nDevelop service user requirements aligned to product development timelines\nManage/maintain formal service user requirements documentation and approvals\nPartner with fellow Product Managers for Serviceability to ensure requirements are aligned with strategic and operational performance goals\nBuild understanding of the value of Global Services and the impact of upstream product decisions on service delivery excellence and scalability\nContribute to customer and service research, including voice of customer and voice of service inputs, to inform service user requirements\nParticipate in field rides, job shadowing, conferences, and other activities to maintain domain expertise and awareness of customer needs and service opportunities\n Required Skills and Experience\nMinimum 5 years professional experience in medical device, biomedical engineering, field service, product management, quality engineering, product support engineering, product engineering, or equivalent role\nExperience with product management, continuous improvement initiatives, Lean/Six Sigma, or equivalent\nExperience building business cases, using qualitative and quantitative data, to secure funding, resources, or project/program support\nExperience investigating and defining complex problems prior to solution development\nExperience with market research, voice of customer feedback, voice of service feedback, or equivalent\nFormal or informal leadership of cross-functional teams to implement/launch key initiatives\nCritical thinking skills, attention to detail, and experience with data-driven decision making\nAbility to develop and present impactful presentations for cross-functional audiences (internal and external), director/VP-level leadership, and global stakeholders\nAbility to build relationships and partner closely with key stakeholders\nExcellent written and verbal communication skills\nResults orientation with ability to prioritize and manage multiple initiatives and deadlines\nSelf-directed with awareness to proactively seek advice when needed\nStrong knowledge of the MS Office product suite\nStrong track record of leading strategic initiatives from concept through to completion; contributes to budget, resource and financial planning for projects / program\nRequired Education and Training\nMinimum Bachelor’s degree in a related field required\nWorking Conditions\nNone\nPreferred Skills and Experience\nMBA preferred\n Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nThis position may be filled at a different job level than listed here depending on\nbusiness need and/or on the selected candidate’s experience, knowledge and skills.\nCompensation will be based primarily on the job level at which the role is filled and the\ncandidate’s qualifications, consistent with applicable law.\nAccommodation & Accessibility Notice:\nIntuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at .\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. 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